Note
On Oct. 6, 2022, we updated the list of customer service and processing centers open on the holiday. Aidvantage and the Default Resolution Group will be closed.
Our federal offices as well as some of our Federal Student Aid processors and contact centers will be closed on Monday, Oct. 10, 2022, to observe the Columbus Day federal holiday. For a list of the customer service and processing centers open on the holiday, please see below.
Federal Student Aid Customer Service and Processing Centers Open on the Holiday
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ECSI Federal Perkins Loan Servicer
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Edfinancial
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Great Lakes Educational Loan Services, Inc.
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MOHELA
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Nelnet
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OSLA Servicing
CPS
The Central Processing System (CPS) will accept data on Monday, Oct. 10, 2022, but will not process data or send Institutional Student Information Records (ISIRs) until Tuesday, Oct. 11, 2022.
COD System
The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, Oct. 10, 2022, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, Oct. 11, 2022.
Websites
All Federal Student Aid websites will remain operational on the holiday.
Contact Information
Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website:
Service Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-schools
Service Center for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students
Loan Servicing Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-schools
Loan Servicing Centers for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-students