Service Centers for Students

To jump to another "Contact Information" section, please click Service Center for Schools or Federal Student Aid Offices.

For questions about loan repayment or other loan servicing issues, a borrower can contact his or her loan servicing center. – Click here for Loan Servicing Center Information.

Contact Center

Contact Information

Borrower Defense Hotline

For questions related to borrower defense to repayment. For general information about borrower defense to repayment, visit the StudentAid.gov website at StudentAid.gov/borrower-defense.

Phone: 855-279-6207

Office Hours: Please see FSAIC Hours of Operation

FSA Borrower Defense Mailing Address
Mailing Address:
U.S. Department of Education
Federal Student Aid Information Center
P.O. Box 1854
Monticello, KY 42633

Default Resolution Group

For questions related to individual loan status and repayment of loans in default and owed to the Department of Education.

Phone: 800-621-3115

TDD: 877-825-9923

Website: https://myeddebt.ed.gov/borrower

Office Hours: 8:00 a.m. - 10:00 p.m. (ET), Monday through Friday. 8:00 a.m. - 6:00 p.m. (ET), Saturday

Mail (Correspondence only):

Default Resolution Group Address
U.S. Department of Education
Default Resolution Group
P.O. Box 5609
Greenville, TX 75403-5609

Borrower Payments:

Borrower Payments Address
National Payment Center
P.O. Box 790336
St. Louis, MO 63179-0336

Federal Student Aid Information Center (FSAIC)

Questions about the FAFSA application, pre-filled FAFSA on the Web, FAFSA4caster, corrections to a FAFSA, FSA publications and loan inquiries.

Phone: 800-433-3243 (800-4 FED AID) Click on “More” for detailed contact information.

FSA Ombudsman Group

The Ombudsman Group is dedicated to helping resolve complaints related to the federal student aid programs, including Direct Loans, Federal Family Education Loan (FFEL) Program loans, Perkins Loans, and grant programs. To learn more, visit studentaid.gov/feedback-ombudsman.

Phone: 800-433-3243

Office Hours: Please see FSAIC Hours of Operation

FSA Ombudsman Mailing address
Mailing Address:
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1854
Monticello, KY 42633

Health Education Assistance Loan (HEAL) Program for Borrowers

For questions related to the Health Education Assistance Loan (HEAL) Program.

Phone: Click on “More” for detailed contact information.

Loan Consolidation for Applicants

For questions related to the Direct Consolidation Loan application process.

Phone: Click on “More” for detailed contact information.

Total and Permanent Disability Discharge and Veterans Disability Discharge

For questions related to the disability discharge process. The U.S. Department of Education (the Department) has one contact point, the Nelnet Total and Permanent Disability Servicer, for loan holders seeking assistance with all total and permanent disability (TPD) discharge questions.

Phone: 888-303-7818

Fax: 303-696-5250

Website: disabilitydischarge.com

Email: disabilityinformation@nelnet.net

Office Hours: 8:00 a.m. – 8:00 p.m. (ET), Monday through Friday.

Mailing Address:

U.S. Department of Education Address
U.S. Department of Education
P.O. Box 87130
Lincoln, NE 68501

For overnight delivery:

Overnight Delivery Address
U.S. Department of Education
121 South 13th Street, Suite 201
Lincoln, NE 68508