Loan Servicing Centers for Students

Contact Center

Contact Information

AidVantage

Aidvantage Contact Information
Phone: 1-800-722-1300
Fax: 1-866-266-0178 (within United States)
Fax: 570-706-8563 (outside United States)
TDD/TTY: 711
Overseas borrowers: If toll-free (no cost per call) number cannot be accessed, use 317-806-0580 (cost per call).
Website: https://aidvantage.com
Office Hours: 8 a.m.-9 p.m. ET Monday, 8 a.m.–8 p.m. ET Tuesday & Wednesday, 8 a.m.–6 p.m. ET Thursday & Friday

ECSI Federal Perkins Loan Servicer

ECSI Federal Perkins Loan Servicer Contact Information
Phone: 1-866-313-3797
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 1-866-313-3797
Website: https://efpls.ed.gov
Office Hours: 8 a.m. - 8 p.m. ET, Monday - Friday

Edfinancial

HESC/Edfinancial Contact Information
Phone: 1-855-337-6884
Fax: 1-800-887-6130 (toll free) or 865/692-6348
TDD/TTY: 1-855-337-6884
Overseas borrowers: 1-855-337-6884
Website: https://edfinancial.com
Contact Us Page: https://edfinancial.com/Contact
Office Hours: 8 a.m.-9 p.m. ET Monday, 8 a.m.–8 p.m. ET Tuesday & Wednesday, 8 a.m.–6 p.m. ET Thursday & Friday

MOHELA

MOHELA Contact Information
Phone: 1-888-866-4352
Fax: 1-866-222-7060
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 636-532-0600
Website: www.mohela.com
Office Hours: 8 a.m.-9 p.m. ET Monday, 8 a.m.–8 p.m. ET Tuesday & Wednesday, 8 a.m.–6 p.m. ET Thursday & Friday

Nelnet

Nelnet Contact Information
Phone: 1-888-486-4722
Fax: 1-866-545-9196
TDD/TTY: A borrower who is hearing-impaired may web chat with a representative by visiting the website and clicking on "Chat Now". Chat Hours: 8 a.m.-9 p.m. ET, Monday through Friday.
Overseas borrowers: 303-696-3625
Website: https://www.nelnet.com
Office Hours: 8 a.m.-9 p.m. ET Monday, 8 a.m.–8 p.m. ET Tuesday & Wednesday, 8 a.m.–6 p.m. ET Thursday & Friday