Loan Servicing Centers for Students

Contact Center

Contact Information

ECSI Federal Perkins Loan Servicer

ECSI Federal Perkins Loan Servicer Contact Information
Phone: 1-866-313-3797
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 1-866-313-3797
Website: https://efpls.ed.gov
Office Hours: 8 a.m.-8 p.m. ET, Monday through Friday

FedLoan Servicing (PHEAA)

FedLoan Servicing (PHEAA) Contact Information
Phone: 1-800-699-2908
Fax: 717-720-1628
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 717-720-1985
Website: https://myfedloan.org
Office Hours: 8 a.m.-9 p.m. ET, Monday through Friday

Granite State - GSMR

Granite State - GSMR Contact Information
Phone: 1-888-556-0022
Fax: 603-227-5415
TDD/TTY: A borrower who is hearing-impaired may e-mail accessibilityrequests@gsmr.org for assistance. A borrower who is hearing-impaired may also use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 603-227-5321
Website: https://gsmr.org
Office Hours: 8 a.m.-6 p.m. ET, Monday through Friday

Great Lakes Educational Loan Services, Inc.

Great Lakes Educational Loan Services, Inc. Contact Information
Phone: 1-800-236-4300
Fax: 1-800-375-5288
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 608-246-1700
Website: www.mygreatlakes.org
Office Hours: 8 a.m.-10 p.m. ET, Monday through Friday

HESC/Edfinancial

HESC/Edfinancial Contact Information
Phone: 1-855-337-6884
Fax: 1-800-887-6130 (toll free) or 865/692-6348
TDD/TTY: 1-855-337-6884
Overseas borrowers: 1-855-337-6884
Website: https://edfinancial.com
Contact Us Page: https://edfinancial.com/Contact
Office Hours: 8 a.m.-8:30 p.m. ET, Monday through Thursday. 8 a.m.-6 p.m. ET, Friday

MOHELA

MOHELA Contact Information
Phone: 1-888-866-4352
Fax: 1-866-222-7060
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 636-532-0600
Website: www.mohela.com
Office Hours: 9 a.m.-9 p.m. ET, Monday through Thursday. 9 a.m.-6 p.m. ET, Friday

Navient

Navient Contact Information
Phone: 1-800-722-1300
Fax: 1-866-266-0178 (within United States)
Fax: 570-706-8563 (outside United States)
TDD/TTY: 1-877-713-3833
Overseas borrowers: If toll-free (no cost per call) number cannot be accessed, use 317-806-0580 (cost per call).
Website: https://navient.com
Office Hours: Monday-Friday 8 a.m. – 9 p.m. ET

Nelnet

Nelnet Contact Information
Phone: 1-888-486-4722
Fax: 1-866-545-9196
TDD/TTY: A borrower who is hearing-impaired may web chat with a representative by visiting the website and clicking on "Chat Now". Chat Hours: 8 a.m.-9 p.m. ET, Monday through Friday.
Overseas borrowers: 303-696-3625
Website: https://www.nelnet.com
Office Hours: 8 a.m.-10 p.m. ET, Monday through Friday

OSLA Servicing

OSLA Servicing Contact Information
Phone: 1-866-264-9762
Fax: 1-855-813-2224
TDD/TTY: 405-556-9230
Website: https://public.osla.org
Email: DLcustserv@osla.org
Office Hours: 9 a.m.-6 p.m. ET, Monday through Friday