Loan Servicing Centers for Students

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices.

Contact Center

Contact Information

CornerStone

CornerStone Contact Information
Phone: 1-800-663-1662
Fax: 801-366-8400
TDD/TYY: 801-321-7236
Overseas borrowers: 801-321-7236
Website: www.MyCornerStoneLoan.org
Email: CustomerService@mycornerstoneloan.org
Office Hours: 8 a.m.-9 p.m. Eastern time (ET), Monday through Thursday. 8 a.m.-7 p.m. ET, Friday

ECSI Federal Perkins Loan Servicer

ECSI Federal Perkins Loan Servicer Contact Information
Phone: 1-866-313-3797
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 1-866-313-3797
Website: https://efpls.ed.gov
Office Hours: 8 a.m.-8 p.m. ET, Monday through Friday

FedLoan Servicing (PHEAA)

FedLoan Servicing (PHEAA) Contact Information
Phone: 1-800-699-2908
Fax: 717-720-1628
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 717-720-1985
Website: https://myfedloan.org
Office Hours: 8 a.m.-9 p.m. ET, Monday through Friday

Granite State - GSMR

Granite State - GSMR Contact Information
Phone: 1-888-556-0022
Fax: 603-227-5415
TDD/TTY: A borrower who is hearing-impaired may e-mail accessibilityrequests@gsmr.org for assistance. A borrower who is hearing-impaired may also use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 603-227-5321
Website: https://gsmr.org
Office Hours: 8 a.m.-6 p.m. ET, Monday through Friday

Great Lakes Educational Loan Services, Inc.

Great Lakes Educational Loan Services, Inc. Contact Information
Phone: 1-800-236-4300
Fax: 1-800-375-5288
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 608-246-1700
Website: www.mygreatlakes.org
Office Hours: 8 a.m.-10 p.m. ET, Monday through Friday

HESC/Edfinancial

HESC/Edfinancial Contact Information
Phone: 1-855-337-6884
Fax: 1-800-887-6130 (toll free) or 865/692-6348
TDD/TTY: 1-855-337-6884
Overseas borrowers: 1-855-337-6884
Website: https://edfinancial.com
Contact Us Page: https://edfinancial.com/Contact
Office Hours: 8 a.m.-8:30 p.m. ET, Monday through Thursday. 8 a.m.-6 p.m. ET, Friday

MOHELA

MOHELA Contact Information
Phone: 1-888-866-4352
Fax: 1-866-222-7060
TDD/TTY: A borrower who is hearing-impaired may use the 711 Telecommunications Relay Service for assistance.
Overseas borrowers: 636-532-0600
Website: www.mohela.com
Office Hours: 8 a.m.-10 p.m. ET, Monday through Thursday. 8 a.m.-6 p.m. ET, Friday

Navient

Navient Contact Information
Phone: 1-800-722-1300
Fax: 1-866-266-0178 (within United States)
Fax: 570-706-8563 (outside United States)
TDD/TTY: 1-877-713-3833
Overseas borrowers: If toll-free (no cost per call) number cannot be accessed, use 317-806-0580 (cost per call).
Website: https://navient.com/loan-customers
Office Hours: 8 a.m.-9 p.m. ET, Monday through Thursday. 8 a.m.-8 p.m. ET, Friday

Nelnet

Nelnet Contact Information
Phone: 1-888-486-4722
Fax: 1-866-545-9196
TDD/TTY: A borrower who is hearing-impaired may web chat with a representative by visiting the website and clicking on "Chat Now". Chat Hours: 8 a.m.-9 p.m. ET, Monday through Friday.
Overseas borrowers: 303-696-3625
Website: https://www.nelnet.com
Office Hours: 8 a.m.-10 p.m. ET, Monday through Friday

OSLA Servicing

OSLA Servicing Contact Information
Phone: 1-866-264-9762
Fax: 1-855-813-2224
TDD/TTY: 405-556-9230
Website: https://public.osla.org
Email: DLcustserv@osla.org
Office Hours: 9 a.m.-6 p.m. ET, Monday through Friday