Publication Date: September 12, 2007
Author: William Leith, Acting General Manager, Application, Operations and Delivery Services, Federal Student Aid
Summary: E-mail Address Change for HERA Questions
Posted on 09-12-2007
During the summer of 2006, we established an e-mail address (HERAQuestions@ed.gov) to which schools could send questions about the Higher Education Reconciliation Act of 2005 (the HERA). In particular, the e-mail address was intended for questions about the Academic Competitiveness Grant (ACG) and National Science and Mathematics Access to Retain Talent Grant (National SMART Grant) programs that were established by the HERA.
Recently, it was necessary for us to change the e-mail address to which schools submit these questions. We attempted to make the e-mail address change invisible to our customers; however some customers may need to take action.
While we changed the e-mail address under the "Submit Your ACG & SMART Question" button on the HERA page of the Information for Financial Aid Professionals (IFAP) Web site, e-mails sent to the old address via any other functionality will result in an "Undeliverable" response. At this time, we ask that you review electronic bookmarks, paper references, etc. and delete the old e-mail address.
The new e-mail address is CODSupport@acs-inc.com. Schools will recognize this e-mail address as that of our Common Origination and Disbursement (COD) School Relations Center. When using this e-mail address to ask a HERA-related question, please include "HERA Question" in the subject line of the e-mail.
We apologize for any inconvenience this e-mail address change may cause schools and appreciate your understanding.
If you have any questions about this announcement, please contact the COD School Relations Center at 800/4PGRANT (800/474-7268) for ACG, National SMART Grant, and Pell Grant or 800/848-0978 for Direct Loan. You may also e mail CODSupport@acs-inc.com.