2024 FSATC Virtual Exhibit Hall Stations
Annual Audit Technical Assistance
Subject-matter experts will be available to answer questions related to annual financial statement and compliance audits of institutions and third-party servicers, listen to feedback on our audit guides and resources, and offer technical support to auditors and auditees.
If you have questions regarding annual audits, we are here to help! The Office of Inspector General’s Non-Federal Audit Team will be answering questions via Microsoft Teams on a first-come, first-served basis and will be available Friday, Dec. 6, from 10 a.m. to noon Eastern time.
You may also contact the Non-Federal Audit Team at oignon-federalaudit@ed.gov if you have questions.
You can find information about audits of institutions and third-party servicers, audit guidance, and other resources on our website: https://oig.ed.gov/non-federal-audits.
Ask-A-Fed
Do you have questions regarding Title IV programs and policies? We invite you to spend up to 15 minutes one-on-one with a training officer at our virtual Ask-a-Fed for answers.
Note: If you have questions specific to information covered in a conference presentation, please use the contact information provided in the PowerPoint slides. For questions concerning Common Origination and Disbursement, the National Student Loan Data System (NSLDS®) database, Experimental Sites Initiative, E-App and EDExpress, please visit the other Virtual Exhibit Hall stations.
If you have questions regarding Title IV, we are here to help!
The Training and Information Service Group staff will be available to answer questions via Zoom on a first-come, first-served basis on Friday, Dec. 6, from 10 a.m. to 2 p.m. Eastern time.
Common Origination and Disbursement (COD) System
Federal Student Aid staff will be on hand to answer any COD questions about the William D. Ford Federal Direct Loan, Federal Pell Grant, and the Teacher Education Assistance for College and Higher Education Grant programs.
If you have questions regarding federal loan and grant processing, campus-based programs, or reconciliation, we are here to help!
The COD staff will be answering questions via Microsoft Teams on a first-come, first-served basis and will be available Friday, Dec. 6, from 10 a.m. to noon Eastern time.
You may contact the FSA Partner and School Relations Center at 1-800-848-0978 or CODSupport@ed.gov if you have questions.
Customer Service: FSA Partner and School Relations Center
The Partner and School Relations Center staff will be available to answer customer service questions, issues, or concerns related to the Common Origination and Disbursement (COD) System (including campus-based programs, Federal Pell Grant Program, Teacher Education Assistance for College and Higher Education (TEACH) Grant Program, and Direct Loan processing), National Student Loan Data System (NSLDS®) database, and Partner Connect.
If you have customer service questions or issues, we are here to help!
The contact center staff will be answering questions via Microsoft Teams on a first-come, first-served basis and will be available Friday, Dec. 6, from noon to 2 p.m. Eastern time.
You may contact the FSA Partner and School Relations Center at 1-800-848-0978 or CODSupport@ed.gov if you have questions.
EDExpress Software Support
The purpose of this exhibit hall station is to provide a forum for EDExpress users to ask questions, offer feedback, and get support regarding their use of the software for Title IV administrative tasks.
If you have questions regarding EDExpress, we are here to help!
Staff will be available to answer questions via Microsoft Teams on a first-come, first-served basis on Friday, Dec. 6, from noon to 2 p.m. Eastern time.
You may contact Ross Dence at Ross.Dence@ed.gov if you have questions.
Experimental Sites Initiative (ESI)
The Experimental Sites Initiative (ESI) is authorized under the Higher Education Act (HEA) and provides an opportunity for the Department to evaluate new policy approaches for Title IV programs by waiving or modifying certain legal requirements.
The ESI homepage https://experimentalsites.ed.gov/exp/index.html provides an overview of the various experiments as well as implementation and reporting guidance to schools participating in the experiments. Both schools participating in the current experiments and schools interested in participating in future experiments are invited to learn more about ESI from this online resource. The Department is not currently accepting letters of interest for any experiment. Future invitations to participate in other experiments will be published in the Federal Register and announced on https://fsapartners.ed.gov/home/.
Prison Education Programs Those interested in learning more about Prison Education Programs (PEP) can find information in the Knowledge Center under the Prison Education topics page: https://fsapartners.ed.gov/knowledge-center/topics/prison-education-programs. Questions specific to PEPs can be sent to PEP@ed.gov.
Schools who are currently participating in the Revised Second Chance Pell experiment can find helpful information about the required reporting due December 13, 2024, under the ESI Reporting tab on the ESI website https://experimentalsites.ed.gov/exp/annualreport.html. Questions may be sent to the ESI mailbox at experimentalsites@ed.gov.
National Student Loan Data System (NSLDS®)
The NSLDS® team will provide an overview of the NSLDS website, highlighting changes and going over the most common questions submitted to the NSLDS Help Desk. This station will provide participants the opportunity to engage with the NSLDS staff and receive real-time responses.
If you have questions regarding the NSLDS website or functionality, we are here to help! The NSLDS staff will be answering questions via Microsoft Teams on a first-come, first-served basis and will be available Friday, Dec. 6, from 10 a.m. to noon Eastern time.
Have questions? You may call the NSLDS Help Desk at 1-800-999-8219 Monday–Friday from 8 a.m. to 8 p.m. Eastern time; or email NSLDS@ed.gov anytime.
School Eligibility and Electronic Application for Approval (E-App)
Institutions use the Electronic Application for Approval (E-App) to participate in the Federal Student Financial Aid Programs, to apply for initial participation, recertification, to get approval after a change in ownership, expansion of institutional eligibility, and to report any updates to the institution’s current information. Expansions include adding new programs or new locations. Updates include changes to the name, address, or officials of the institution. The E-App is also the place to report your institution’s emergency contact information. Stop by, let us confirm that your school information is current, and, if needed, assist in preparing your application. Staff members will be available to assist with any questions you have regarding the E-App, or anything related to your school’s eligibility.
If you have questions related to the E-App or your school’s eligibility, we are here to help!
Eligibility Analysts will be answering questions via Microsoft TEAMS on a first-come, first-served basis and will be available on Friday, Dec. 6, from 10 a.m. to 2 p.m. Eastern time.