Biography headshot of Susan Crim
Susan
Crim
Director, Administrative Actions and Appeals Service Group

Susan Crim has served as Director of the Administrative Actions and Appeals Service Group (AAASG) since September 2015. Susan has served in a variety of roles throughout her 29-year career with Federal Student Aid. She has been a senior institutional review specialist with the Kansas City School Participation Division, an AAASG staff member, and a staff member in FSA’s Risk Analysis and Reporting Division. Ms. Crim holds a Bachelor of Arts in Political Science (With Distinction) and a Bachelor of Science in Journalism in Broadcast News (With Distinction) from the University of Kansas. She received her Juris Doctor degree from The George Washington University Law School. A native of Kansas City, Susan currently resides with her husband in Washington, D.C., where they enjoy various arts, cultural, and historical offerings available throughout the region.