
Susan Crim has served as Director of the Administrative Actions and Appeals Service Group (AAASG) since September 2015. Susan has served in a variety of roles throughout her 29-year career with Federal Student Aid. She has been a senior institutional review specialist with the Kansas City School Participation Division, an AAASG staff member, and a staff member in FSA’s Risk Analysis and Reporting Division. Ms. Crim holds a Bachelor of Arts in Political Science (With Distinction) and a Bachelor of Science in Journalism in Broadcast News (With Distinction) from the University of Kansas. She received her Juris Doctor degree from The George Washington University Law School. A native of Kansas City, Susan currently resides with her husband in Washington, D.C., where they enjoy various arts, cultural, and historical offerings available throughout the region.