Audrey Sauer is the manager of the Resolution and Referral Management Group (RRMG) in the Office of Enforcement within the U.S. Department of Education’s office of Federal Student Aid (FSA). Audrey joined FSA in 2017 as a Complaint Resolution Specialist within the RRMG, reviewing customer complaints related to a school’s administration of Title IV programs and ensuring compliance with Title IV regulations. In 2020, Audrey assumed the role of supervisor before moving into her role as manager in 2023. As manager, Audrey is responsible for the day-to-day operations of the team as they track, research, and resolve student complaints in FSA’s Feedback Center.
Audrey has 17 years of financial aid and higher education experience. Prior to joining FSA, she served as Director of Financial Aid at an institution of higher education in Maryland. She holds a Bachelor of Arts from Stevenson University.