Enclosure C - Federal Family Education Loan Program and William D. Ford Federal Direct Loan Program Final Regulations PublicationDate: November 1, 1999 Effective Date: July 1, 2000 PART--682 FEDERAL FAMILY EDUCATION LOAN (FFEL) PROGRAM Sec. 682.604 Processing the borrower's loan proceeds and counseling borrowers. (g) Exit counseling. (2) * * * (vii) Review with the student borrower information on the availability of the Student Loan Ombudsman's office. PART 685--WILLIAM D. FORD FEDERAL DIRECT LOAN PROGRAM Sec. 685.304 Counseling borrowers. (b) Exit counseling. (4) * * * (vii) Review with the student borrower information on the availability of the Department's Student Loan Ombudsman's office; and * * * * *