US Department of Education Guidance
The following is information regarding the impact of a “major disaster” on the administration of the Title IV student assistance programs.
Information Related to Hurricane Helene
The Department is taking action in response to the devastating impacts of Hurricane and Tropical Storm Helene, which is a federally declared major disaster (disaster) as defined in The Robert T. Stafford Disaster Relief and Emergency Assistance Act (42 U.S.C. 5122(2)). The guidance below is intended to help partners affected by this disaster:
Information Related to Previous Disasters
The Department also took steps in response to other natural disasters. The guidance below was intended to help partners impacted by previous disasters:
Contact Information
Students, Parents, and Borrowers
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Students and parents with questions about whether or not their school is operating should contact the school directly or visit your school's website.
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Students and parents with questions about their federal student aid can call 1-800-4FEDAID (1-800-433-3243).
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Borrowers who have questions about their Federal Family Education Loan (FFEL) Program loan should contact their lender directly or they can call 1-800-4FEDAID (1-800-433-3243) or may contact the Federal Student Aid Ombudsman at 1-877-557-2575 or 1-202-377-3800.
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Borrowers who have questions about their federally-owned loans (Direct Loans or FFEL Purchased Loans) should contact their federal loan servicer directly. Federal Loan Servicer contact information is available on the Federal Student Aid Loan Servicers Web page They can also call 1-800-4FEDAID(1-800-433-3243) or may contact the Federal Student Aid Ombudsman at 1-877-557-2575 or 1-202-377-3800.
Postsecondary Schools
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Postsecondary Schools with questions should contact their regional School Participation Team contact or PCDorianRelief@ed.gov.
Lenders, Servicers, or Guaranty Agencies
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Lenders, servicers and guaranty agencies with questions can call NSLDS Customer Care Center at 1-800-999-8219, or they can send an e-mail to nslds@ed.gov.
General Inquiries and Disaster Assistance Resources
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The Department has activated its emergency response contact center in response to the devastating impacts of Hurricane Harvey. Individuals with general inquiries related to Hurricane Harvey may contact the Department at 1-844-348-4082 or by email at HarveyRelief@ed.gov.