Loan Servicing and Collection Information

Federal Student Aid recognizes the important work members of the community do in assisting consumers with the servicing and collection of their federally-owned loans. Federally-owned student loans include Direct Loan Program loans, TEACH Grants converted to Direct Unsubsidized Loans, FFEL Program loans purchased by the U.S. Department of Education (the Department), and Federal Perkins Loan Program loans assigned to the Department.

Federal Student Aid has consolidated its servicing and collection information and resources on this page. The information and resources are organized into key topical areas below and other useful contact, website, training, and guidance links to the right. Each time we update this page, a notice will appear on the Knowledge Center’s “What’s New” page and in the Knowledge Center subscription email.

Loan Servicing and Collection Servicing Overview

Click on the item in this section to access overview information about servicing federally-owned loans.

Loan Servicing and Collection Communications

Click on the items in this section to access loan servicing and loan collection communications posted on the Knowledge Center.

Loan Servicing and Collection Frequently Asked Questions

Click on the item in this section to access frequently asked questions about servicing and collection of federally-owned loans.

Loan Servicing and Collection Borrower Resources

Click on the items in this section to access resources for borrowers about repaying their federally-owned loans.

Loan Servicing and Collection National Student Loan Data System

Click on the items in this section to access NSLDS reports, reference materials, and websites.

Loan Servicing and Collection Forms

Click on the item in this section to access forms. Servicer address information for correspondence, form, and document submission is located on the right side of this page under the Addresses heading.

Published: 03/28/2021