Federal Student Aid has consolidated its servicing and collection information and resources on this page. The information and resources are organized into key topical areas below and other useful contact, website, training, and guidance links to the right. Each time we update this page, a notice will appear on the Knowledge Center’s “What’s New” page and in the Knowledge Center subscription email.
Loan Servicing and Collection Servicing Overview
Click on the item in this section to access overview information about servicing federally-owned loans.
Loan Servicing and Collection Communications
Click on the items in this section to access loan servicing and loan collection communications posted on the Knowledge Center.
Loan Servicing and Collection Frequently Asked Questions
Click on the item in this section to access frequently asked questions about servicing and collection of federally-owned loans.
Loan Servicing and Collection Borrower Resources
Visit StudentAid.gov to access resources for borrowers about repaying their federally-owned loans.
Loan Servicing and Collection National Student Loan Data System
Click on the items in this section to access NSLDS reports, reference materials, and websites.
Loan Servicing and Collection Forms
Click on the item in this section to access forms. Servicer address information for correspondence, form, and document submission is located on the right side of this page under the Addresses heading.