Help for Partners

Need help? The contact information below is for financial aid administrators and other partners at schools, state agencies, and other institutions.

Technical Issues

For support with your SAIG agreement and mailbox, or for help with technical issues related to ISIR processing, the FAFSA Partner Portal (FPP), or EDExpress, contact the FPS Help Desk (formerly CPS/SAIG Technical Support) at 1-800-330-5947 or by email at support@fps.ed.gov.

General Questions

The Department welcomes our partners to continue using the Contact Customer Support form in FSA’s Partner Connect Help Center. To submit a question, please enter your name, email address, topic, and question. When submitting a question, please select the topic “FAFSA.”

Students and families with questions regarding the FAFSA form, should refer to the FAFSA Help Center.

Last Modified: 10/28/2024 • Published: 10/18/2024