| Publication Date: June 2, 2008 Bulletin ID: DLB-08-12 Summary: Entrance and Exit Counseling SAIG Report Issue – Solution Implemented Posted on 06-02-2008 Dear Direct Loan Colleague: As many schools are aware, we recently experienced an issue with sending Direct Loan Entrance Counseling Reports and Direct Loan Exit Counseling Reports to schools’ Student Aid Internet Gateway (SAIG) mailboxes. This issue has had Federal Student Aid’s highest priority, and I am pleased to inform you that we have implemented a solution. At this time, all reports that were pending as of Friday, May 30, 2008 have been sent to schools’ SAIG mailboxes. We have confirmed successful receipt of these reports by a number of schools but will continue to closely monitor the process. From this point forward, we will resume normal scheduling and sending of Direct Loan Entrance Counseling Reports and Direct Loan Exit Counseling Reports to schools’ SAIG mailboxes. We understand that entrance counseling results are particularly critical at this time of year and apologize for the inconvenience this issue caused schools and borrowers. Thank you for your patience and understanding as we worked to resolve the issue. If you have questions about the information contained in this bulletin, please contact the School Services Team at the Direct Loan Servicing Center at 888/877-7658. Sincerely, William Leith |