Publication Date: February 2003
Bulletin ID: DLB-03-09
Summary: Change to TDD Number to Applicant Services Department
Posted on 02-28-2003
February 2003
DLB-03-09
Subject: Change to TDD Number to Applicant Services Department
Dear Partner:
This bulletin provides important information if you use a telecommunication device for the deaf (TDD) when contacting the Applicant Services Department. Applicant Services assists with researching and processing credit appeals and credit overrides, as well as providing customer service to applicants and borrowers.
Effective March 3, 2003, the TDD phone number for Applicant Services will change. The new number will be 877/461-7010. Please note that the non-TDD number will not change.
If you have any questions concerning COD, you may contact the COD School Relations Center at 800/848-0978. Staff is available Monday through Friday, 8 a.m. – 8 p.m. (ET). You may also email inquiries to CODSupport@acs-inc.com. We thank you for your support of the COD System and for your ongoing partnership in the Direct Loan Program.
Sincerely,
Jane Holman
Acting Director, Title IV Delivery
Schools Channel