Part: 1 - - General Information
SectionTitle: General Information
Many students do not know that they may be eligible for financial aid to attend a college or career school. Many of the neediest students assume that they cannot afford to go to college to continue their education. Financial aid is available, however, through private, institutional, state, and federal student aid programs.
To help a student find out more about the Student Financial Assistance (SFA) Programs administered by the U.S. Department of Education, a financial aid administrator (FAA) should be sure to give the student a copy of The Student Guide, as well as any information offered by the appropriate state's higher education agency. The Department sends order forms for The Student Guide to every postsecondary school in the United States in the fall. A student can order an individual copy by mail or by telephone:
Federal Student Aid Information Center
P.O. Box 84
Washington, DC 20044-0084
The Department has set up an automated Application Ordering System (AOS), through which financial aid offices may order bulk quantities of the Free Application for Federal Student Aid (FAFSA), the Spanish version of the FAFSA, and The Student Guide. A school can call the AOS Hotline at 1-800/284-2788 at any time and place an order or check the status of an order.
When a school calls the AOS Hotline, the automated voice system will prompt the caller for the school's mailing list number (which is the same as the Title IV School Code). Upon request, the AOS Hotline will provide information on previous orders, including the mailing date.
If a school has a problem with an order or needs to cancel or increase an order, it may contact the AOS customer service line at 1-800/394-7084 Monday through Friday, between 9:00 a.m. and 5:00 p.m. eastern time. Dear Colleague Letter ANN-97-12 (September 1997) provides further information on the AOS.