Bulletin ID
DLB - 94 - 8
| PublicationDate: 6/1/94 BulletinID: DLB - 94 - 8 Dear Colleague: We are pleased to announce that the Direct Loan Servicer will be available to take telephone calls and receive mail beginning on June 16, 1994. We are enclosing a list of the mailing addresses and telephone numbers for your use to contact the Servicer. The Direct Loan Servicer has established a special staff, the "School Relations" Department, to work directly with you at your institution as we continue to implement the Direct Loan Program. The School Relations staff will be available to take your calls and provide assistance to you Monday through Friday, from 8:30 a.m. until 5:00 p.m., your time. To start, the School Relations staff is making an initial call to each 1994-95 participating Direct Loan institution. If you have not been contacted, please call School Relations on 1-800-848-0978. One purpose of the initial call is to determine whether schools would like to either perform a transmission and data test with the Servicer or to coordinate a controlled first transmission of loan data with the Servicer. Testing or coordinating your initial transmission of Direct Loan data is not required, but a number of institutions are testing or have asked to coordinate their "first live batch" so they can track it with the Servicer and make sure the process works as they expect. School Relations staff is taking over as your contact point for bulk orders of Direct Loan printed materials. If you need bulk quantities of Direct Loan materials, eg., Stafford Promissory Notes, PLUS Applications/Promissory Notes, educational counseling materials, etc., please mail, FAX, or call School Relations. School Relations will also answer your questions concerning the status of the shipment of your bulk Direct Loan materials. Note: contacting any other location about Direct Loan materials will only delay your order. We appreciate your continuing support of the Direct Loan Program, and look forward to a successful "first disbursement" on July 1, 1994. Sincerely, Diane Sedicum, Chair Direct Loan Task Force Enclosure Direct Loan Servicing System Mailing Addresses Send your paper Stafford promissory notes, PLUS application/promissory notes, and other origination materials to: School Relations Direct Loan Servicing Center P.O. Box 7201 Utica, New York 13504-7201 or, for non-US. Postal Service direct deliveries, to: School Relations Direct Loan Servicing Center 501 Bleecker Street Utica, New York 13501-2401 Borrowers should send all correspondence EXCEPT loan payments to: Borrower Services Direct Loan Servicing Center P.O. Box 4609 Utica, New York 13504-4609 Borrowers should send all loan payments (not correspondence) to: Direct Loan Payment Center P.O. Box 78451 Phoenix, Arizona 85062-8451 Schools must send checks for excess cash or refunds to: School Payment Center Direct Loan Servicing Center P.O. Box 4610 Utica, New York 13504-4610 (information concerning return of excess cash via ACH to follow soon) Direct Loan Servicing System Customer Service 800 Numbers School Relations 1-800-848-0978 Borrower Services 1-800-848-0979 TDD 1-800-848-0983 FAX 1-800-848-0984 |