PublicationDate: 7/1/95 ChapterNumber: ChapterTitle: Appendix D: Technical Assistance Directory SectionNumber: SectionTitle: Technical Assistance Directory PageNumbers: D1-D12 I. William D. Ford Federal Direct Loan Program Direct Loan Customer Service Interim Telephone Numbers For information on: - Contact: Direct Loan Policies and Procedures - U.S. Department of Education Direct Loan Task Force 202-708-9951 from 8 a.m. to 5 p.m. (ET) Direct Loan Bulletins, Regulations, and Questions & Answers - Direct Loan INTERNET e-mail address #directloan@ed.gov Student Inquiries Ordering Materials - Public Inquiry Contractor 1-800-4-FED-AID from 8 a.m. to 7 p.m. (CT) All Technical Questions Software and User's Guides General Electronic Support (GES) - Central Processing System (CPS) 1-800-866-1808 from 8 a.m. to 7 p.m. (CT) Technical Reference (Mainframe or PC) Testing and Test Cases - Rachel Cogland 301-572-0283 from 8 a.m. to 5 p.m. (ET) Connectivity and Password Transmission Problems - NCS User Services for General Electronic Support (GES) participants 1-800-553-2159 from 7 a.m. to 7 p.m. (CT) Completion of SF-1199A form (Direct Deposit Form) - Trisha Delia 202-401-1094 from 9 a.m. to 12 noon and 2 p.m. to 4 p.m. (ET) - Connie Angotti 202-401-2091 from 9 a.m. to 12 noon and 2 p.m. to 4 p.m. (ET) - Super Help Desk (Hotline) 202-401-2095 from 8 a.m. to 4 p.m. (ET) II. Federal Pell Grant Program (1) To request information on the APPLICANT ROSTER AND TAPE SERVICE, telephone the Customer Service Department for the Applicant Data Service, Federal Student Aid Programs, at 319-339-6444. (2) To request the following information on the FLOPPY DISK DATA EXCHANGE (FDDE), telephone the Floppy Disk Data Exchange Specialist, in the Pell Grant Systems Division, at 202-708-9141: - Questions about Pell Grant payment batch processing, the status of a batch, payment data record rejects, and operational policy issues for Pell Grant payment data. Postsecondary institutions mail completed FDDE diskettes to the following address: Floppy Disk Data Exchange (FDDE) U.S. Department of Education Pell Grant Systems Division, PSS P.O. Box 10800 Herndon, Virginia 22070-7009 (3) To request information on the RECIPIENT DATA EXCHANGE (RDE), telephone the RDE Specialist, in the Pell Grant Systems Division, at 202-708-7725. Postsecondary institutions mail completed RDE tapes or cartridges to the following address: U.S. Department of Education Application Pell Processing Systems Division, APPSD Attn: Recipient Data Exchange (RDE) P.O. Box 10800 Herndon, Virginia 22070-7009 Or to send by courier service, deliver them to the following address: U.S. Department of Education Application Pell Processing Systems Division, APPSD c/o PRC Attention: G35PGRFMS/DMS 1500 PRC Drive McLean, Virginia 22102-5050 (4) To request the following information on the Electronic Payments component of THE ELECTRONIC DATA EXCHANGE (EDE), contact the Electronic Payments Specialist, in the Pell Grant Systems Division, at 202-708-6813 (enrollment information) and 202-708-9141 (servicing information). (5) To request the following information on the GENERAL ELECTRONIC SUPPORT (GES) NETWORK, contact GES Customer Service at 319-339-6642 between 8:00 a.m. and 4:30 p.m. (CT) Monday through Friday: - questions about enrollment, passwords, sending in forms for services, software, and costs; - explanations about rejection codes based on your transmissions over the GES Network; - questions about invoices or the on-line payment profile, including billing units, procedures, past due invoices, and purchase order requirements; - general problems; and - requests for duplicate copies of the GES User's Guide OR software or inquiries about the format and content of the Guide OR updates to it. (6) To request information on the following Pell Grant Program concerns, contact the Financial Management Specialist who serves your Department of Education region: - initial authorization process for an award year; - reporting and accounting for Pell Grant funds (for either Payment Vouchers and/or Processed Payment Vouchers with an Institutional Payment Summary or tape records, diskettes or Electronic Payment Data records); - Pell Grant (paper) Statement of Account; - IPS Batch Reports; - Student Payment Summary; - adjustments to Pell Grant funding for prior award years; and - closed institutional accounts. The Financial Management Specialists, alternates, and the regions they serve are listed below: Name (alternate) Telephone Number (alternate) Regions (States) Jeannette Bailey (Sarenia Newsom) 202-708-9232 (202-708-9233) I (CT, MA, ME, NH, RI, & VT) Barbara Maddox (Shirley Purvis) 202-708-8825 (202-708-6822) II (NJ, NY, PR, & the Virgin Islands) Barbara Maddox (Jeannette Bailey) 202-708-8825 (202-708-9232) III (DC, DE, MD, PA, VA, & WV) Shirley Purvis (Terry Brooks) 202-708-6822 (202-708-9231) IV (AL, FL, GA, KY, MS, NC, SC, & TN) Terry Brooks (Barbara Maddox) 202-708-9231 (202-708-8825) V (IL, IN, MI, MN, OH, & WI) Sarenia Newsom (Shirley Purvis) 202-708-9233 (202-708-6822) VI (AR, LA, NM, OK, & TX) Sarenia Newsom (Carolyn Craddock) 202-708-9233 (202-708-7821) VII (IA, KS, MO, & NE) Jeannette Bailey (Sarenia Newsom) 202-708-9232 (202-708-9233) VIII (CO, MT, ND, SD, UT, & WY) Carolyn Craddock (Thurman McClain) 202-708-7821 (202-708-8269) IX (AZ, CA, HI, NV, & the Pacific Islands--American Samoa, Guam, Palau, Wake Island, and the Federated States of Micronesia) Terry Brooks (Carolyn Craddock) 202-708-9231 (202-708-7821) X (AK, ID, OR, & WA) III. Campus-Based Programs (1) For information on the following campus-based program issues, contact the Financial Management Specialist serving your state: - preparing the FISAP, - correcting or verifying the initial data entry and edit worksheets from the FISAP, - interpreting tentative funding levels for your institution, - final authorization levels for your institution (found in your Official Notice of Funding), - final adjusted authorization levels for your institution, - release of unexpended current-year campus-based funds, and - reporting prior-year recoveries still listed on your latest ED/PMS 272 Report. The Financial Management Specialists, alternates, and the states they serve are listed below: Name (alternate) Telephone Number (alternate) States Served Vicki Roberson (Dinah Nelson) 202-708-7747 (202-708-8759) LA, MA, MD, ME, MI, MN, & MT Dinah Nelson (Vicki Roberson) 202-708-8759 (202-708-7747) FL, MS, OH, & PA Jennifer Eades (C. Franklin Jones) 202-708-9184 (202-708-9183) NE, NH, NJ, NM, NV, NY, PR, UT, & the Virgin Islands C. Franklin Jones (Jennifer Eades) 202-708-9183 (202-708-9184) AK, AL, AZ, CO, CT, DE, GA, KY, RI, & VT Rhonda Herbert (Jim Porter) 202-708-9191 (202-708-7752) AR, DC, HI, TN, TX, VA, & the Pacific Islands--American Somoa, Guam, Palau, Wake Island, and the Federated States of Micronesia Joseph Morris (Alice Payne) 202-708-8745 (202-708-9754) IA, ID, IL, IN, KS, & MO Alice Payne (Joseph Morris) 202-708-9754 (202-708-8745) CA & SC Jim Porter (Rhonda Herbert) 202-708-7752 (202-708-9191) NC, ND, OK, OR, SD, WA, WI, WV, & WY (2) For the following services, available 24 hours a day, use the interactive voice system by telephoning 202-205-0045 and selecting OPTION TWO of the Campus-Based Programs Financial Management Division to: - get mailing addresses and FAX numbers for campus-based offices; - request documents and forms; - obtain information on allocations, institutional share requirements, and the electronic FISAP; - speak to your Financial Management Specialist (if the person is unavailable or the call is received after close of business, you may leave a message in the personal mail box and your call will be returned the following day); and - hear the "hot" news. ED has a hotline that provides the latest information on upcoming "Dear Colleague" letters, advance notice of changes to the FISAP, information about FISAP edits, and so on. (3) For information on the ELECTRONIC FISAP PROCESS, contact an Electronic FISAP Administrator at 301-565-0032 between 9 a.m. and 5 p.m. (ET), Monday through Friday. (4) For information on CORRECTING PRIOR YEAR REIMBURSEMENTS FOR TEACHER OR MILITARY CANCELLATIONS of National Defense Student Loans, National Direct Student Loans, and Federal Perkins Loans, contact the Institutional Financial Management Division at 202-708-7741. (5) For information on ADMINISTERING YOUR PERKINS LOAN FUND, contact the Institutional Financial Management Division at 202-708-7741. IV. Federal Pell Grant Program, Campus-Based Programs, and William D. Ford Federal Direct Loan Program:*32* (1) To answer questions on the following Department of Education Payment Management System (ED/PMS) issues, telephone 1-800-654-8341 for the paper or electronic ED/PMS Account Representative who serves your state: - drawing down federal cash under the Automated Clearing House/Electronic Funds Transfer (ACH/EFT) system or the FEDWIRE system and - completing the paper, quarterly ED/PMS 272 Reports or electronic, monthly MEERS reports. The paper (quarterly) ED/PMS Account Representatives and the states they serve are listed below: Telephone: 1-800-654-8341 Representative States Served Vivian Booth IL, MI, NJ, NY, RI, & Puerto Rico Norman Clark CT, KY, ME, MN, MS, NC, NH, PA, SC & VT John Koren DE, GA, IN, MA, MD, TN, VA, WV, & the Virgin Islands Pat Reeves AK, HI, ID, MO, NM, OK, OR, American Samoa, Guam, the Marshall Islands, & Micronesia Selma Robinson CA & DC Girard Straus AR, IA, LA, ND, NE, NV, OH, WA, WI, & WY Serena Smith AL, AZ, CO, FL, KS, MT, SD, TX, & UT The electronic (monthly) MEERS Account Representatives and the states they serve are listed below: Telephone: 1-800-654-8341 Representative States Served Cheryl Carrington AL, CT, DC, DE, FL, GA, KY, MA, MD, ME, MS, NC, NH, PA, RI, SC, TN, VA, VT, & WV Marion Winston AK, ID, IL, IN, MI, MN, NJ, NY, OH, OR, WA, WI, Puerto Rico, & the Virgin Islands Richard Sandberg AR, AZ, CA, CO, HI, IA, KS, LA, MO, MT, ND, NE, NM, NV, OK, SD, TX, UT, WY, American Samoa, the Commonwealth of Marianas,& Guam V. All Title IV Programs: (1) For GENERAL INFORMATION AND ASSISTANCE, contact the Federal Student Aid Information Center at 1-800-433-3243 (1-800-4-FED-AID) between 8 a.m. and 7 p.m. (CT), Monday through Friday. (2) If your postsecondary institution is located in Region I, II, or III, questions about policy issues, problems, and complaints should be referred to the SFAP Customer Support Inquiry Service by telephoning 1-800-4ED-SFAP. Detailed inquiries may be faxed to the SFAP Customer Support Inquiry Service at 202-260-4199 or referred to the Bulletin Board at 1-800-429-9933. (3) For questions about A PROGRAM REVIEW CONDUCTED AT YOUR POSTSECONDARY INSTITUTION, contact the Institutional Review Specialist who conducted the review and who serves your U.S. Department of Education region listed below. (If the program review was conducted by Central Office Program Review Staff, contact the Central Office, Washington, DC, at 202-708-8701.) Region Address States Served Region I J.W. McCormack Post Office and Courthouse Building Room 502 MS 01-0070 Boston, MA 02109 Telephone: 617-223-9338 CT, MA, ME, NH, RI, & VT Region II 26 Federal Plaza, Room 3954 MS 02-1081 New York, NY 10278 Telephone: 212-264-4022 NJ, NY, Puerto Rico, & the Virgin Islands Region III 3535 Market Street, Room 16200 MS 03-2080 Philadephia, PA 19104 Telephone: 215-596-1018 DC, DE, MD, PA, VA, & WV Region IV PO Box 1692 MS 04-3080 Atlanta, GA 30301 Telephone: 404-331-5556 AL, FL, GA, KY, MS, NC, SC, & TN Region V 401 South State Street MS 05-4080 Chicago, IL 60605 Telephone: 312-353-0375 IL, IN, MI, MN, OH, & WI Region VI 1200 Main Tower, Room 2150 MS 06-5080 Dallas TX 75202 Telephone: 214-767-3811 AR, LA, NM, OK, & TX Region VII 10200 North Executive Hills Blvd. 9th Floor Kansas City, Missouri 64153-1367 Telephone: 816-891-8055 IA, KS, MO, & NE Region VIII Federal Building, Suite 310 1244 Speer Boulevard Denver, Colorado 80204-3582 Telephone: 303-844-3676 CO, MT, ND, SD, UT, & WY Region IX 50 United Nations Plaza, Room 270 MS 09-8080 San Francisco, CA 94102-4987 Telephone: 415-556-5689 AZ, CA, HI, NV, & the Pacific Islands--American Samoa, Guam, Federated States of Micronesia, Palau, Marshall Islands, and the Commonwealth of the Northern Marianas Region X 915 Second Avenue, Room 3388 MC 10-9081 Seattle, WA 98174-1099 Telephone: 206-220-7820 AK, ID, OR, & WA (4) For questions about financial statement audit requirements or financial statement presentation, contact: U.S. Department of Education Financial Analysis Branch 600 Independence Avenue, SW Washington, DC 20202-5323 Telephone: 202-401-6485 (5) For INDEPENDENT AUDIT (COMPLIANCE AUDIT) ASSISTANCE, contact the ED Office of the Regional Inspector General for Audit (RIGA) who serves your state. Regional Inspector States Served Regional Inspector General for Audit Department of Education/OIG 26 Federal Plaza, Room 3739 New York, NY 10278 212-264-8442 FAX: 212-264-5228 CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, WV, Puerto Rico, & the Virgin Islands Regional Inspector General for Audit Department of Education/OIG 1200 Main Tower, Room 2130 Dallas, TX 75202 214-767-3826 FAX: 214-767-2024 AL, AR, AZ, CA, FL, GA, HI, KY, LA, MS, NC, NM, NV, OK, SC, TN, TX, & Guam, Regional Inspector General for Audit Department of Education/OIG Executive Hills North, 9th Floor 10220 N. Executive Hills Boulevard Kansas City, MO 64153 816-891-7981 FAX: 816-374-6703 AK, CO, IA, ID, IL, IN, KS, MI, MN, MO, MT, NE, ND, OH, OR, SD, UT, WA, WI, & WY (6) To request the status of ED'S FINAL DETERMINATION FOR AN INSTITUTION on the basis of the independent audit report, your written response to the report, and any additional information you provided, contact the Audit Resolution Branch in the U.S. Department of Education at 202-708-8208. (7) TO FILE A WRITTEN REQUEST FOR AN APPEAL HEARING OF THE FINAL DETERMINATION before an administrative law judge, you must file the request no later than 45 days from the date your institution received the determination and send it to: Mr. Howard E. Fenton, Acting Director Institution Monitoring Division U.S. Department of Education 7th and D Streets, SW, Room 3082 Washington, DC 20202-5255 When preparing your request, you must: - attach it to a copy of the final determination letter, - identify the issues and facts you dispute, - state your position together with the pertinent facts and reasons supporting your position, and - include any documents or records that you wish to introduce into evidence. (8) To obtain information on what the FINAL DETERMINATION APPEAL PROCESS is and how you may appeal, or to resolve Title IV program questions on your CORRECTIVE ACTION PLAN, contact the Audit Resolution Branch in the U.S. Department of Education at 202-708-8208. (9) For general information on the NATIONAL STUDENT LOAN DATA SYSTEM (NSLDS), telephone NSLDS Customer Service at 1-800-999-8219 or fax inquiries to the same at 903-457-4878. Or contact the NSLDS Division of ED at 202-708-8125. (10) For information on transferring to MEERS, contact: Jay Greenberg U.S. Department of Education Financial Payments Group 600 Independence Ave., SW Room 3321 Washington, DC 20202-4331 202-401-0108 *32* Please note: If your institution participates in the Federal Pell Grant Program or campus-based programs, you would contact the representative for your state if you have problems requesting funds or reporting expenditures for those programs. If your institution participates in the William D. Ford Federal Direct Loan Program as a Level One institution, you would contact the representative for your state if you have problems requesting funds for that program. |