This is a request for a reinstatement with change of the FSA Feedback System, OMB Control 1845-0141. On March 10, 2015, the White House issued a Student Aid Bill of Rights. Among the objectives identified was the creation of a centralized complaint and feedback system that is now resident and supported at Federal Student Aid (FSA).
The purpose of the system is to meet the objective of creating a responsive student feedback system for Feedback & Dispute Management, Borrower Defense, Risk/Fraud Management, Awareness & Outreach, and other smaller business deliveries. The solution enables customer contacts tracking and information sharing solutions that exist in a singular, centralized data management structure to resolve customer issues; to inform ongoing business decisions concerning FSA products, services, and where needed, to inform on existing, or in-progress education policies/decisions.
To view this Federal Register publication, click here.