Notice seeking comment on the information collection request of the Federal Student Aid (FSA) Customer Engagement Management System (CEMS)

This notice is seeking comments on the proposal to extend without change the information collection request (ICR) as part of the Customer Engagement Management System (CEMS). The Customer Engagement Management System (CEMS) ensures that student and borrower complaints are directed to the right party for timely resolution and the Department of Education will be able to more quickly respond to issues.

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