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Subject: Comment Request; Altered System of Record; Student Loan Ombudsman Records

Publication Date: March 8, 2016

Posted Date: March 9, 2016

Subject: Comment Request; Altered System of Record; Student Loan Ombudsman Records

FR Type: Notice


[Federal Register Volume 81, Number 45 (Tuesday, March 8, 2016)]
[Notices]
[Pages 12081-12085]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-05015]

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DEPARTMENT OF EDUCATION

[Docket ID ED-2016-FSA-0014]

Privacy Act of 1974; System of Records

AGENCY: Federal Student Aid, Department of Education.

ACTION: Notice of an altered system of records.

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SUMMARY: In accordance with the Privacy Act of 1974, as amended 
(Privacy Act), 5 U.S.C. 552a, the Chief Operating Officer, Federal 
Student Aid, of the U.S. Department of Education (Department) publishes 
this notice proposing an altered system of records for the Office of 
the Student Loan Ombudsman Records (18-11-11).
    The Department created the Office of the Student Loan Ombudsman 
Records system to support the administration of title IV of the Higher 
Education Act of 1965, as amended (HEA); to receive, review, and 
attempt to resolve complaints from customers of Federal Student Aid 
programs, and to resolve such complaints within the Department and with 
institutions of higher education, lenders, guaranty agencies, loan 
servicers, and other participants in the loan programs; and to compile 
and analyze data on borrower complaints and make appropriate 
recommendations.

    The Department seeks comments on the altered system of records 
described in this notice, in accordance with the requirements of the 
Privacy Act.

DATES: Submit your comments on this notice of an altered system of 
records on or before April 7, 2016.

  FOR FURTHER INFORMATION CONTACT: Ombudsman/Director,
Ombudsman Group, Customer Experience, Federal Student Aid,
U.S. Department of Education, 830 First Street NE., 4th Floor/MC-5144,
Union Center Plaza (UCP), Washington, DC 20202-5144.
Telephone: (202) 377-3992. If you use a telecommunications device
for the deaf or text telephone, call the Federal Relay Service, 
toll free, at 1-800-877-8339.
 


Last Modified: 03/08/2016