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OSFA Customer Satisfaction Survey Master Plan. Comments due on or before November 7, 2000.

PublicationDate: 9/8/2000
RegPartsAffected: Citation : (R)600.1
Citation : (R)668.1
Citation : (R)675.1
Citation : (R)682.100
Citation : (R)685.100
Citation : (R)690.1
PageNumbers: 54505-54506
Summary: OSFA Customer Satisfaction Survey Master Plan. Comments due on or before November 7, 2000.

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[Federal Register: September 8, 2000 (Volume 65, Number 175)]
[Page 54505-54506]
From the Federal Register Online via GPO Access []



Notice of Proposed Information Collection Requests

AGENCY: Department of Education.

SUMMARY: The Leader, Regulatory Information Management Group, Office of
the Chief Information Officer, invites comments on the proposed
information collection requests as required by the Paperwork Reduction
Act of 1995.

DATES: Interested persons are invited to submit comments on or before
November 7, 2000.

SUPPLEMENTARY INFORMATION: Section 3506 of the Paperwork Reduction Act
of 1995 (44 U.S.C. Chapter 35) requires that the Office of Management
and Budget (OMB) provide interested Federal agencies and the public an
early opportunity to comment on information collection requests. OMB
may amend or waive the requirement for public consultation to the
extent that public participation in the approval process would defeat
the purpose of the information collection, violate State or Federal
law, or substantially interfere with any agency's ability to perform
its statutory obligations. The Leader, Regulatory Information
Management Group, Office of the Chief Information Officer, publishes
that notice containing proposed information collection requests prior
to submission of these requests to OMB. Each proposed information
collection, grouped by office, contains the following: (1) Type of
review requested, e.g. new, revision, extension, existing or
reinstatement; (2) Title; (3) Summary of the collection; (4)
Description of the need for, and proposed use of, the information; (5)
Respondents and frequency of collection; and (6) Reporting and/or
Recordkeeping burden. OMB invites public comment.
The Department of Education is especially interested in public
comment addressing the following issues: (1) Is this collection
necessary to the proper functions of the Department; (2) will this
information be processed and used in a timely manner; (3) is the
estimate of burden accurate; (4) how might the Department enhance the
quality, utility,

[[Page 54506]]

and clarity of the information to be collected; and (5) how might the
Department minimize the burden of this collection on the respondents,
including through the use of information technology.

Dated: September 1, 2000.
John Tressler,
Leader, Regulatory Information Management, Office of the Chief
Information Officer.

Office of Student Financial Assistance Programs

Type of Review: New.
Title: OSFA Customer Satisfaction Survey Master Plan.
Frequency: As needed.
Affected Public: Not-for-profit institutions; Businesses or other
for-profit; Individuals or household.
Reporting and Recordkeeping Hour Burden:
Responses: 15,000.
Burden Hours: 100,000.
Abstract: The Higher Education Amendments of 1998 established the
Office of Student Financial Assistance (SFA) as the Government's first
Performance-Based Organization (PBO). That legislation specifies that
one purpose of the PBO is to improve program services and processes for
students and other participants in the student financial assistance
programs. This requirement establishes an ongoing need for SFA to be
engaged in an interactive process of collecting information and using
it to improve the delivery of student financial aid. As such, SFA is
seeking OMB approval of a clearance process for customer satisfaction
surveys and focus groups for years 2001-2003.
Requests for copies of the proposed information collection request
may be accessed from, or should be addressed to
Vivian Reese, Department of Education, 400 Maryland Avenue, SW., Room
4050, Regional Office Building 3, Washington, DC 20202-4651. Requests
may also be electronically mailed to the internet address or faxed to 202-708-9346.
Please specify the complete title of the information collection
when making your request.
Comments regarding burden and/or the collection activity
requirements should be directed to Joseph Schubart at (202) 708-9266 or
via his internet address Individuals who use a
telecommunications device for the deaf (TDD) may call the Federal
Information Relay Service (FIRS) at 1-800-877-8339.

[FR Doc. 00-23033 Filed 9-7-00; 8:45 am]


Last Modified: 09/10/2000