(GENERAL-25-02) National Day of Mourning Processing and Customer Service Hours

Author
Federal Student Aid
Electronic Announcement ID
GENERAL-25-02
Subject
National Day of Mourning Processing and Customer Service Hours

On Dec. 30, 2024, the President issued an Executive Order closing the federal government on Thursday, Jan. 9, 2025, as a mark of respect for James Earl Carter, Jr., the thirty-ninth President of the United States. As such, our federal offices will be closed on Jan. 9, 2025, to observe the National Day of Mourning and some data processing will be impacted. See below for additional information.

FAFSA Processing System (FPS)

The FPS will accept data on Thursday, Jan. 9, 2025, but will not process data or send 2024–25 or 2025–26 Institutional Student Information Records (ISIRs) until Friday, Jan. 10, 2025.

COD System

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Thursday, Jan. 9, 2025, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Friday, Jan. 10, 2025.

Websites

All Federal Student Aid websites will remain operational.

Contact Information

Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website:

Service Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-schools

Service Center for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students

Loan Servicing Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-schools

Loan Servicing Centers for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-students