(GENERAL-24-116) Reprocessing of 2024–25 FAFSA Records to Address Conflicting Information and Asset Known Issues

Author
Federal Student Aid
Electronic Announcement ID
GENERAL-24-116
Subject
Reprocessing of 2024–25 FAFSA Records to Address Conflicting Information and Asset Known Issues

The Department is aware of two issues that impact institutions, state higher education agencies, and designated scholarship organizations that receive Institutional Student Information Records (ISIRs) and use these records to determine eligibility for student aid programs for the 2024–25 award year. The Department is working quickly to correct both issues.

The first issue involves conflicting information that is created when Federal Tax Information (FTI) and Manual Input are present on the same ISIR and was previously announced in a June 17, 2024 electronic announcement (GENERAL-24-71). Once a permanent fix is implemented and records are reprocessed, schools will no longer need to request supporting tax documentation to manually correct the conflicting financial information. While institutions may opt to wait for the Department to complete the reprocessing of impacted records, institutions that choose to proceed with awarding and disbursing aid before impacted records are reprocessed are reminded that they must still resolve conflicting information on these records, following the guidance published in GEN-24-71, prior to disbursing aid during the interim period.

The second issue occurs when assets for the student (or their contributors) are both collected by the Free Application for Federal Student Aid (FAFSA®) form and subsequently used in the Student Aid Index (SAI) calculation even when they meet criteria under the law for an exemption from reporting assets. Please see Appendix E: Applicants or Contributors Required to Provide Assets of the 2024-25 Student Aid Index (SAI) and Pell Grant Eligibility Guide for additional information about when assets are required to be used in the SAI calculation. As an interim solution, schools that have identified impacted records may set the professional judgment flag and correct the assets reported to “0.” Additional details of the issue have been added to the Technical Frequently Asked Questions and Known Issues document. Again, while institutions may opt to wait for the Department to reprocess impacted records, institutions that choose to proceed with awarding and disbursing aid before impacted records are reprocessed must use the subsequent reprocessed record if it results in greater eligibility for the student.

We appreciate our partners who have made us aware of these issues and their impact and worked with us to help find a resolution. We will provide additional updates about the reprocessing timelines as they become available.

Contact Information

For technical issues related to ISIR processing:

  • For support with your Student Aid Internet Gateway (SAIG) agreement and mailbox, or for help with technical issues related to ISIR processing, the FAFSA Partner Portal (FPP), or EDExpress, please contact the FPS Help Desk (formerly CPS/SAIG Technical Support) at 1-800-330-5947 or by email at support@fps.ed.gov.

  • For general questions related to 2024–25 FAFSA processing, we welcome our partners to continue using the Contact Customer Support form in FSA’s Partner Connect Help Center. To submit a question, please enter your name, email address, topic, and question. When submitting a question, please select the topic “2024–25 FAFSA form.”