(GENERAL-24-62) Memorial Day Federal Holiday Processing and Customer Service Hours

Author
Federal Student Aid
Electronic Announcement ID
GENERAL-24-62
Subject
Memorial Day Federal Holiday Processing and Customer Service Hours

Our federal offices as well as our Federal Student Aid processors and contact centers will be closed on Monday, May 27, 2024, to observe the Memorial Day federal holiday. See below for additional information.

CPS and FPS

The Central Processing System (CPS) will accept 2023–24 data on Monday, May 27, 2024, but will not process data or send 2023–24 Institutional Student Information Records (ISIRs) until Tuesday, May 28, 2024.

The FAFSA Processing System (FPS) will accept 2024–25 data on Monday, May 27, 2024, but will not process data or send 2024–25 ISIRs until Tuesday, May 28, 2024.

COD System

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, May 27, 2024, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, May 28, 2024.

Websites

All Federal Student Aid websites will remain operational on the holiday.

Contact Information

Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website:

Service Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-schools
Service Center for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students
Loan Servicing Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-schools
Loan Servicing Centers for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-students