(GENERAL-23-122) Christmas and New Year's Federal Holiday Processing and Customer Service Hours

Author
Federal Student Aid
Electronic Announcement ID
GENERAL-23-122
Subject
Christmas and New Year's Federal Holiday Processing and Customer Service Hours

Our federal offices and our Federal Student Aid processors and contact centers will be closed on Monday, Dec. 25, 2023, to observe the Christmas Day federal holiday and again on Monday, Jan. 1, 2024, to observe the New Year’s Day federal holiday. Some contact centers will have additional modifications to their standard operating schedules during the holiday period. See below for additional information.

Note: In addition to the standard processing changes for the holidays noted below, the Central Processing System (CPS) will not process data or send 2023–24 Institutional Student Information Records (ISIRs) on Wednesday, Dec. 27, 2023, in order to complete important system updates.

  • Borrower Defense Hotline

  • Federal Student Aid Information Center

  • Ombudsman

  • Borrower Defense Hotline – Will be open from 11 a.m. – 5 p.m. Eastern time (ET).

  • Federal Student Aid Information Center – Will be open from 11 a.m. – 5 p.m. ET.

  • Ombudsman – Will be open from 11 a.m. – 5 p.m. ET.

  • Borrower Defense Hotline – Will be open from 11 a.m. – 5 p.m. ET.

  • Federal Student Aid Information Center – Will be open from 11 a.m. – 5 p.m. ET.

  • Ombudsman – Will be open from 11 a.m. – 5 p.m. ET.

  • Borrower Defense Hotline – Will be open from 8 a.m. – 8 p.m. ET.

  • Federal Student Aid Information Center – Will be open from 8 a.m. – 8 p.m. ET.

  • Ombudsman – Will be open from 8 a.m. – 8 p.m. ET.

CPS

The CPS will accept data on Monday, Dec. 25, 2023, and Monday, Jan. 1, 2024, but will not process data or send 2023–24 ISIRs until Tuesday, Dec. 26, 2023 (for data received on the 25th) and Tuesday, Jan. 2, 2024 (for data received on the 1st). As noted earlier in this announcement, the CPS will also not process data or send 2023–24 ISIRs on Wednesday, Dec. 27, 2023, to complete important system updates.

Note: The FAFSA Processing System (FPS) will begin accepting data on Sunday, Dec. 31, 2023, but will not fully process data or send 2024–25 ISIRs until later in January.

COD System

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, Dec. 25, 2023, and Monday, Jan. 1, 2024, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, Dec. 26, 2023 (for data received on the 25th) and Tuesday, Jan. 2, 2024 (for data received on the 1st).

Websites

All Federal Student Aid websites will remain operational on the holidays.

Contact Information

Last Modified: 12/21/2023