(GENERAL-23-61) Unplanned Access Issue Affecting FSA Partner Connect Users on Aug. 1, 2023 (Resolved on Aug. 2, 2023)

Author
Federal Student Aid
Electronic Announcement ID
GENERAL-23-61
Subject
Unplanned Access Issue Affecting FSA Partner Connect Users on Aug. 1, 2023 (Resolved on Aug. 2, 2023)

Note

Resolved on Aug. 2: We resolved the issue affecting FSA Partner Connect access that customers began experiencing on Tuesday, Aug. 1. We appreciate customers’ patience and understanding. If you encounter an issue when attempting to access FSA Partner Connect, Contact Customer Support for assistance.

11 A.M. ET Update on Aug. 2:

FSA is continuing to ensure that all FSA Partner Connect users have regained their access to FSA Partner Connect. We apologize for any continued inconvenience and will continue to provide updates today.

1:30 P.M. ET Update on Aug. 1:

FSA has initiated restoration of FSA Partner Connect access for all impacted Administrators. Administrators will receive an email from FSA Partner Connect notifying them of this action.

Upon receipt of the email titled FSA Partner Connect Access Update” an FSA Partner Connect Administrator will go to FSA Partner Connect, log in, review and acknowledge access for their organization, and then electronically sign their name.

After an FSA Partner Connect Administrator completes those actions, all users will regain their access to FSA Partner Connect.

If an FSA Partner Connect Administrator experiences any problems after receiving the email, Contact Customer Support for assistance.

We are actively working to resolve an issue that is affecting access to FSA Partner Connect. We regret this inconvenience to our customers and will publish updates in this location.

Last Modified: 08/07/2023