(GENERAL-23-08) Washington’s Birthday Federal Holiday Processing and Customer Service Hours

Author
Federal Student Aid
Electronic Announcement ID
GENERAL-23-08
Subject
Washington’s Birthday Federal Holiday Processing and Customer Service Hours

Our federal offices as well as some of our Federal Student Aid processors and contact centers will be closed on Monday, Feb. 20, 2023, to observe the Washington’s Birthday federal holiday. For a list of the customer service and processing centers open on the holiday, please see below.

  • Borrower Defense Hotline

  • ECSI Federal Perkins Loan Servicer

  • Federal Student Aid Information Center

  • Great Lakes Educational Loan Services, Inc.

  • Nelnet

  • Nelnet Total and Permanent Disability Servicer

  • Ombudsman

CPS

The Central Processing System (CPS) will accept data on Monday, Feb. 20, 2023, but will not process data or send Institutional Student Information Records (ISIRs) until Tuesday, Feb. 21, 2023.

COD System

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, Feb. 20, 2023, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, Feb. 21, 2023.

Websites

All Federal Student Aid websites will remain operational on the holiday.

Contact Information

Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website:

Service Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-schools

Service Center for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students

Loan Servicing Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-schools

Loan Servicing Centers for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-students

Last Modified: 03/16/2023