Our federal offices and our Federal Student Aid processors and contact centers will be closed on Monday, Dec. 26, 2022 (the day after Christmas Day), to observe the Christmas Day federal holiday. Note: Contact centers that are typically open on Sundays will also be closed on Christmas Day, Sunday, Dec. 25, 2022.
Our federal offices and most of our Federal Student Aid processors and contact centers will also be closed on Monday, Jan. 2, 2023 (the day after New Year’s Day), to observe the New Year’s Day federal holiday. Note: Contact centers that are typically open on Sundays will also be closed on New Year’s Day, Sunday, Jan. 1, 2023.
Some contact centers will have additional modifications to their standard operating schedules during the holiday period. See below for additional information.
Closures or Modified Hours on Christmas Eve, Saturday, Dec. 24, 2022
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Borrower Defense Hotline
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Default Resolution Group – Will be closed at noon Eastern time (ET)
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Edfinancial
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Federal Student Aid Information Center
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Great Lakes Educational Loan Services, Inc.
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MOHELA
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Nelnet
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Nelnet Total and Permanent Disability Servicer
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Ombudsman
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OSLA Servicing
Closures or Modified Hours on New Year’s Eve, Saturday, Dec. 31, 2022
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Default Resolution Group – Will be closed at noon ET
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Edfinancial
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Great Lakes Educational Loan Services, Inc.
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Nelnet
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OSLA Servicing
Open on Monday, Jan. 2, 2023 (8 a.m. to midnight ET)
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Borrower Defense Hotline
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Federal Student Aid Information Center
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Ombudsman
CPS
The Central Processing System (CPS) will accept data on Monday, Dec. 26, 2022, and Monday, Jan. 2, 2023, but will not process data or send Institutional Student Information Records (ISIRs) until Tuesday, Dec. 27, 2022 (for data received on the 26th) and Jan. 3, 2023 (for data received on the 2nd).
COD System
The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, Dec. 26, 2022, and Monday, Jan. 2, 2023, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, Dec. 27, 2022 (for data received on the 26th) and Jan. 3, 2023 (for data received on the 2nd).
Websites
All Federal Student Aid websites will remain operational on the holidays.
Contact Information
Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website:
Service Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-schools
Service Center for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students
Loan Servicing Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-schools
Loan Servicing Centers for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-students