Note
Resolved on Nov. 4: We have resolved the issue affecting Knowledge Center searches that customers began experiencing on Tuesday, Nov. 4. If you encounter an issue when attempting to search the Knowledge Center, complete the Customer Support form in the FSA Partner Connect Help Center or call the FSA Partner and School Relations Center at 1-800-848-0978.
Update on Nov. 3: We identified the cause of the search issue and implemented a fix on Nov. 2, 2022. We are continuing our post implementation verification and expect to close this issue soon. In the meantime, some users may receive an error message when attempting to search the Knowledge Center, including the Federal Student Aid Handbook located on the site. We will publish another status update on Knowledge Center by the end of business on Friday, Nov. 4, 2022. Thank you for your continued patience and understanding.
This morning we became aware of an issue affecting the search feature for the FSA Partner Connect Knowledge Center website. We are actively working to identify the cause of the issue and to resolve it. In the meantime, users will receive an error message when attempting to search the Knowledge Center, including the Federal Student Aid Handbook located on the site.
We will publish status updates on the Knowledge Center.
Thank you for your patience and understanding.