(GENERAL-22-72) NSLDS Professional Access – Additional Information About the Modernized Website #9

New! Online Alerts: Messages are appearing on the NSLDS Professional Access website alerting a school that it has been more than 65 days since the school last reported enrollment or that a school is otherwise late in responding to a roster. Schools should disregard these messages as they are not applicable at this time.

New! Enrollment Spreadsheet Submittal File-Level Errors: Schools are receiving error messages when attempting to submit Enrollment Spreadsheets online. The messages do not identify or explain the error, so a school does not know how to correct the spreadsheet and complete submission. If a school receives such errors, contact the NSLDS Customer Support Center so we can assist in resolving the situation.

Enrollment History Update Functionality Suspension: We must continue to suspend Enrollment History Update functionality. We are researching the identified issues and will share more information as soon as possible.

Our focus when we resolve the identified issues will be to ensure that a student’s current enrollment is correct on NSLDS Professional Access. As a result, there may be some gaps in the enrollment histories of affected students on NSLDS Professional Access. In preparation, schools should retain copies of this announcement and our Aug. 31 announcement as documentation for audit purposes.

Note: Schools, school servicers, and enrollment providers can continue to submit updates to current enrollment information via the Enrollment Maintenance page and the Update Enrollment page on the NSLDS Professional Access website.

Updated! Enrollment Rosters: We will not send September Rosters as anticipated. We will inform the community when we are ready to disseminate rosters.

Updated! Roster Schedule Preferences: We identified inconsistencies with roster schedule preferences within NSLDS Professional Access affecting a small number of schools. We have identified the cause of the issue and are working to fix it as soon as possible.

Updated! Program Duplication: We identified an issue with enrollment processing that is causing a student’s program to appear in duplicate and the certification of that student’s enrollment to be disallowed. We have identified the cause of the issue affecting a small number of schools and are working to fix it as soon as possible.

Online Warning Messages: Some messaging previously appeared on the NSLDS Professional Access website warning that a school was delinquent or otherwise non-compliant with enrollment reporting requirements. That online messaging was released inadvertently and subsequently removed from the website.

Enrollment Roster Headers: As previously reported, after we disseminated outstanding July and August Rosters we discovered an inadvertent error related to the rosters sent to enrollment providers who manage different OPE IDs. We corrected the issue to prevent it from happening going forward. In addition, we recreated and resent corrected versions of the July and August Rosters in response to enrollment provider requests.

Note: In most cases, the Enrollment Roster Header includes a school’s OPE ID in the File Content ID (an optional field); however, the rosters we sent included “SERVICER” instead of the school’s OPE ID. There has been no change to the roster layout, and it is okay for affected enrollment providers to send OPE ID in Headers and Trailers despite the inadvertent error.

Cancellation of Enrollment Spreadsheet Submittals Made July 20 – Aug. 8: All spreadsheet submittals during this period were canceled and show as “Failed” on the NSLDS Professional Access website. We emailed affected schools about the canceled spreadsheets on Aug. 11. It was necessary for affected schools to re-upload the spreadsheets for processing.

New! Perkins Submittal Files: We are delayed in processing Perkins Submittal Files for schools that use a commercial Perkins servicer. We are working this backlog as expeditiously as possible.

New! School Portfolio Report Files: We sent School Portfolio Report files (SCHRPFOP) to schools via SAIG from the wrong TG mailbox. When files are sent from the wrong mailbox, customers receive error messages directing them to contact CPS/SAIG Support. Because this is a known issue and we are in the process of resolving it, we ask that customers refrain from contacting CPS/SAIG Support for this reason. We will notify the community when we resend these files from the correct TG mailbox.

Printing: We identified an issue with the internal formatting parameters of the NSLDS Professional Access website that makes printing webpage content using a computer’s browser print function prohibitive. The content that prints on each page is limited to such an extent that thousands of pages generate for printing. Until we resolve the issue, schools should use a computer’s Print Screen (PrtScr) or a software product’s Screenshot (for example, Microsoft’s Snipping Tool) functionality to capture and print webpage content needed for documentation purposes. Print screens and screenshots can be saved as PDF and encrypted if they need to be retained electronically.

Reports: We have made significant process clearing the backlog in sending reports that are delivered via Student Aid Internet Gateway (SAIG) to schools. If a school is still waiting to receive a report, contact the NSLDS Customer Support Center so we can research the situation.

Updated! Aggregate Limits: During our post implementation validation period, we have identified issues that cause the NSLDS prescreening process to incorrectly flag a student as exceeding one of the aggregate loan limits. We are planning to implement fixes for these issues by the end of September. After we implement the fixes, the aggregate calculations for a student will be corrected in the first October postscreening.

Updated! TRNINFIN Files:  We have cleared the backlog in responding to school submissions of TRNINFIN files, Financial Aid History requests, and Transfer Student Monitoring inform files. If a school is still waiting to receive a response or has questions about a response it receives, contact the NSLDS Customer Support Center so we can research the situation.

ISIR Comment Code 132: As we previously reported, we corrected the NSLDS prescreening process that was incorrectly flagging a student as being in default on a federal student loan when the student is the beneficiary of a parent’s PLUS loan that is in default. The erroneous status no longer reflects as a Defaulted Student warning icon on the NSLDS Professional Access website. On Aug. 19, 2022, we resolved the ISIR Comment Code 132s produced across the 2022 and 2023 award years (~5,000 records) by processing and sending NSLDS Postscreening Reason Code 99 records to affected schools.

Perkins File Level Edits Files: We previously sent Perkins File Level Edits files (SHSNTFOP) to schools via SAIG from the wrong TG mailbox. To correct this issue, we resent the files from the correct TG mailbox. Unfortunately, we cannot remove the files that were sent originally; please ignore those files.

Transfer Student Monitoring Files: We previously sent Transfer Student Monitoring files (TRNINFOP, TRLTRPOP, and TRALRTOP) to schools via SAIG from the wrong TG mailbox. To correct this issue, we resent the files from the correct TG mailbox. Unfortunately, we cannot remove the files that were sent originally; please ignore those files.

School Perkins Loan Error Files: We previously sent School Perkins Loan Error files (SLDERROP) to schools via SAIG from the wrong TG mailbox. To correct this issue, we resent the files from the correct TG mailbox. Unfortunately, we cannot remove the files that were sent originally; please ignore those files.

Access: During the period Aug. 5 – 8, we experienced an issue affecting access to the NSLDS Professional Access and FSA Partner Connect websites by loan servicer and guaranty agency authorized users. We communicated resolution of this issue on Aug. 8; however, to resolve it, we needed to revert the Participation Management Database to a previous version. As such, any transactions completed from Thursday, Aug. 4 through Saturday, Aug. 6 will have to be re-entered into the system. We emailed impacted users associated with those transactions.

Access: During the period July 25 – Aug. 3, we experienced intermittent server issues that prohibited authorized users from logging in to the new NSLDS website. We resolved the server issues as of Aug. 3, and authorized users have not experienced access issues for this reason since then.