(GENERAL-22-60) NSLDS Professional Access – Additional Information About the Modernized Website #5

We continue to make significant process catching up with the processing of batch enrollment files. However, we are aware that some schools have not received Error Acknowledgements related to those files and are diligently working the issue. If a school is still waiting to receive acknowledgement of a batch enrollment file, contact the NSLDS Customer Support Center so we can research the situation.

As previously reported, we sent all outstanding July and August Rosters to schools. After dissemination, we discovered an inadvertent error related to the Rosters we sent to enrollment providers who manage different OPE IDs. In most cases, the Enrollment Roster Header includes a school’s OPE ID in the File Content ID (an optional field); however, the Rosters we sent included “SERVICER” instead of the school’s OPE ID. There has been no change to the Roster layout, and we will implement a fix for Rosters we disseminate going forward. It is okay for affected enrollment providers to send OPE ID in Headers and Trailers despite the inadvertent error. If an enrollment provider wants to receive corrected versions of affected Rosters, contact the NSLDS Customer Support Center so we can make that happen.

All Enrollment Spreadsheet Submittals made from July 20 through Aug. 8 have been canceled and show as “Failed” on the NSLDS Professional Access website. We emailed affected schools about the canceled spreadsheets on Aug. 11. An affected school must re-upload the spreadsheet for processing and can do so now.

Schools can now submit batch enrollment files, upload Enrollment Spreadsheet Submittals, and perform online enrollment reporting updates via Enrollment Maintenance on the NSLDS Professional Access website.

We are continuing our suspension of all NSLDS enrollment reporting compliance notifications, including Late Roster notifications. We will notify the community when we are ready to resume the notifications.

NSLDS enrollment reports targeted to be available on July 25, as described in the July 22, 2022 Electronic Announcement, are now available on the NSLDS Professional Access website.

We will notify the community when the forthcoming NSLDS Enrollment Reporting Guide is available.

ISIR Comment Code 132: As we previously reported, we corrected the NSLDS prescreening process that was incorrectly flagging a student as being in default on a federal student loan when the student is the beneficiary of a parent’s PLUS loan that is in default. The erroneous status no longer reflects as a Defaulted Student warning icon on the NSLDS Professional Access website. To resolve the ISIR Comment Code 132s produced across the 2022 and 2023 award years (~5,000 records), we will process and send NSLDS Postscreening Reason Code 99 records to affected schools by the end of this week (the week of Aug. 15). In the meantime, schools should disregard ISIR Comment Code 132, check the student’s default status online, and continue with processing once the school confirms the student’s status.

TRNINFIN Files: We are delayed in responding back to school submissions of TRNINFIN files that identify students for which the school needs more information and/or students the school wants us to add to its Transfer Student Monitoring inform file. We are working this backlog as expeditiously as possible.

Note: We are also aware that some schools are awaiting responses from Financial Aid History requests or Transfer Student Monitoring inform files. We regret the delayed responses and are working this backlog as expeditiously as possible.

Reports: We are delayed in sending reports that are delivered via Student Aid Internet Gateway (SAIG) to schools. We are working this backlog as expeditiously as possible. In the meantime, a school could request a report on-demand via the website; however, we acknowledge that the on-demand option may not provide the data in the format a school needs.

Aggregate Limits: During our post implementation validation period, we have identified a couple issues that are causing the NSLDS prescreening process to incorrectly flag a student as exceeding one of the aggregate limits. We are working to fix the issues as soon as possible.

Perkins File Level Edits Files: We previously sent Perkins File Level Edits files (SHSNTFOP) to schools via SAIG from the wrong TG mailbox. To correct this issue, we resent the files from the correct TG mailbox. Unfortunately, we cannot remove the files that were sent originally; please ignore those files.

Transfer Student Monitoring Files: We previously sent Transfer Student Monitoring files (TRNINFOP, TRLTRPOP, and TRALRTOP) to schools via SAIG from the wrong TG mailbox. To correct this issue, we resent the files from the correct TG mailbox. Unfortunately, we cannot remove the files that were sent originally; please ignore those files.

School Perkins Loan Error Files: We previously sent School Perkins Loan Error files (SLDERROP) to schools via SAIG from the wrong TG mailbox. To correct this issue, we resent the files from the correct TG mailbox. Unfortunately, we cannot remove the files that were sent originally; please ignore those files.

Access: During the period Aug. 5 – 8, we experienced an issue affecting access to the NSLDS Professional Access and FSA Partner Connect websites by loan servicer and guaranty agency authorized users. We communicated resolution of this issue on Aug. 8; however, to resolve it, we needed to revert the Participation Management Database to a previous version. As such, any transactions completed from Thursday, Aug. 4 through Saturday, Aug. 6 will have to be re-entered into the system. We emailed impacted users associated with those transactions.

Access: During the period July 25 – Aug. 3, we experienced intermittent server issues that prohibited authorized users from logging in to the new NSLDS website. We resolved the server issues as of Aug. 3, and authorized users have not experienced access issues for this reason since then.