(GENERAL-22-54) NSLDS Professional Access – Additional Information About the Modernized Website #2

Posted Date
August 08, 2022
Author
Federal Student Aid
Electronic Announcement ID
GENERAL-22-54
Subject
NSLDS Professional Access – Additional Information About the Modernized Website #2

We would like to provide additional information for users of the modernized National Student Loan Data System (NSLDS®) Professional Access website, which became available for Federal Student Aid’s (FSA’s) professional partners on July 25, 2022.

In this announcement, we provide further updated information about NSLDS enrollment functionality, NSLDS postscreening, issues identified since launch, and resources.

For more information, please refer to the sections below.

Updated Information for NSLDS Enrollment Functionality

We are in the last steps of finalizing enrollment functionality in the modernized NSLDS Professional Access and would like to update several key pieces of information for users:

Catching Up

  • We have finalized the conversion of NSLDS Enrollment History and are almost ready to begin processing batch enrollment files that we have received from schools since July 19. We will process the files in the order in which they were received and expect to send Error Acknowledgements related to those files to schools as soon as the evening of Tuesday, Aug. 9.

  • After we complete batch processing, we will begin sending outstanding July and August Rosters to schools. We expect to begin sending Rosters to schools later this week.

ALERT

Any Enrollment Spreadsheet Submittals made from July 19 through Aug. 9 have been canceled. It may take some time for the canceled status to reflect online. We will notify the community when it is time to resubmit the information.

  • After we send Rosters to schools, we will begin sending notification files to loan servicers. We expect to begin sending comprehensive files to loan servicers next week.

Going Forward

  • Once we are caught up, normal operations will resume. We will inform the community when we are ready to resume normal operations.

  • We are continuing our suspension of all NSLDS enrollment reporting compliance notifications, including Late Roster notifications. We will notify the community when we are ready to resume the notifications.

Reports and Guide

  • NSLDS enrollment reports targeted to be available on July 25, as described in the July 22, 2022 Electronic Announcement, are now available on the NSLDS Professional Access website.

  • We will notify the community when the forthcoming NSLDS Enrollment Reporting Guide is available.

Updated Information for NSLDS Postscreening

We were unable to begin running NSLDS postscreening on July 30 as previously communicated. We expect to resume postscreening during this week of Aug. 8. We will notify the community when we are ready to resume postscreening.

Issues Identified Since Launch

We would like to provide the following information about issues that have been identified since the launch of the website. We regret the inconvenience these issues caused and appreciate your patience and understanding as we worked to resolve them.

Resolved

  • Transfer Student Monitoring Files: We previously sent Transfer Student Monitoring files (TRNINFOP, TRLTRPOP, and TRALRTOP) to schools via SAIG from the wrong TG mailbox. To correct this issue, we resent the files from the correct TG mailbox. Unfortunately, we cannot remove the files that were sent originally; please ignore those files.

  • School Perkins Loan Error Files: We previously sent School Perkins Loan Error files (SLDERROP) to schools via SAIG from the wrong TG mailbox. To correct this issue, we resent the files from the correct TG mailbox. Unfortunately, we cannot remove the files that were sent originally; please ignore those files.

  • Access: During the period Aug. 5 – 8, we experienced an issue affecting access to the NSLDS Professional Access and FSA Partner Connect websites by loan servicer and guaranty agency authorized users. We communicated resolution of this issue on Aug. 8; however, to resolve it, we needed to revert the Participation Management Database to a previous version. As such, any transactions completed from Thursday, Aug. 4 through Saturday, Aug. 6 will have to be re-entered into the system. We emailed impacted users associated with those transactions.

  • Access: During the period July 25 – Aug. 3, we experienced intermittent server issues that prohibited authorized users from logging in to the new NSLDS website. We resolved the server issues as of Aug. 3, and authorized users have not experienced access issues for this reason since then.

NSLDS Professional Access Resources

The information we have previously provided about the new website includes the following:

We will continue to update NSLDS user resources, including user guides and documentation. For a period of time, some resources will contain images and instructions that do not correspond to the updated website. However, in most cases users may continue to refer to the guide or reference until an updated version is available because the resource describes an existing process that has not changed. Please contact the NSLDS Customer Support Center using the contact information below if you have questions about a particular user resource.

As a reminder, a library of brief training videos for NSLDS Professional Access users is available on the FSA Training Center. Each narrated walk-through focuses on frequently-used functionality and provides users with a high-level review of the website’s key features. To view the complete list of topics and to access the training videos, log into the FSA Training Center, choose “Systems Training” from the main menu bar, and then select “NSLDS Training.”

Contact Information

If you have questions, please contact the NSLDS Customer Support Center at 1-800-999-8219 or nslds@ed.gov.