We would like to provide additional information for users of the modernized National Student Loan Data System (NSLDS®) Professional Access website, which became available for Federal Student Aid’s (FSA’s) professional partners on July 25, 2022.
In this announcement, we provide updated information about NSLDS enrollment functionality, NSLDS postscreening, issues identified since launch, and resources.
For more information, please refer to the sections below.
Updated Information for NSLDS Enrollment Functionality
We are still in the process of finalizing enrollment functionality in the modernized NSLDS Professional Access and would like to highlight several key pieces of information for users:
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We continue to convert NSLDS Enrollment History and users may continue to temporarily see incomplete data on the website. Given this status, we continue to not process enrollment files—including Rosters, Submittals, and Error Acknowledgements. We do, however, expect the conversion to be resolved by the week of Aug. 8 and plan to resume processing all received files in the order in which they were received. We appreciate the community’s continued patience and understanding.
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Enrollment Reporting continues to be on hold. At this time, we need users to stop uploading Enrollment Spreadsheet Submittals and stop performing online updates via Enrollment Maintenance until further notice. We will notify the community when we are ready to resume these activities.
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NSLDS reports related to enrollment continue to be unavailable. We anticipate that the enrollment reports targeted to be available on July 25, as described in the July 22, 2022 Electronic Announcement, will be available in the near future.
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Until NSLDS enrollment functionality is fully operational, we are suspending all NSLDS enrollment reporting compliance notifications, including Late Roster notifications. We will notify the community when we are ready to resume the notifications.
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We will notify the community when the forthcoming NSLDS Enrollment Reporting Guide is available.
Updated Information for NSLDS Postscreening
We were unable to begin running NSLDS postscreening on July 30 as previously communicated. We expect to resume postscreening during the week of Aug. 8. We will notify the community when we are ready to resume postscreening.
Issues Identified Since Launch
We would like to provide the following information about issues that have been identified since the launch of the website:
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Access: We appreciate the financial aid community’s patience and understanding since July 25 as we worked to resolve intermittent server issues that prohibited access to the new NSLDS website. As of today, Aug. 3, we have resolved the server issues and users are no longer experiencing log in issues.
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Transfer Student Monitoring Files: We sent Transfer Student Monitoring files (TRNINFOP, TRLTRPOP, and TRALRTOP) to schools via SAIG from the wrong TG mailbox. When files are sent from the wrong mailbox, customers receive error messages directing them to contact CPS/SAIG Support. Because this is a known issue and we are in the process of resolving it, we ask that customers refrain from contacting CPS/SAIG Support for this reason. We will notify the community when we resend these files from the correct TG mailbox.
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School Perkins Loan Error Files: We sent School Perkins Loan Error files (SLDERROP) to schools via SAIG from the wrong TG mailbox. When files are sent from the wrong mailbox, customers receive error messages directing them to contact CPS/SAIG Support. Because this is a known issue and we are in the process of resolving it, we ask that customers refrain from contacting CPS/SAIG Support for this reason. We will notify the community when we resend these files from the correct TG mailbox.
We regret the inconvenience these issues cause and appreciate your patience and understanding as we work to resolve them.
NSLDS Professional Access Resources
Published Information
The information we have previously provided about the new website includes the following:
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June 24, 2022 Electronic Announcement—Describes features of the enhanced website.
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July 15, 2022 Electronic Announcement—Announces an online training video library, changes to the spreadsheet submittal process, and upcoming user resources.
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July 22, 2022 Electronic Announcement—Provides information about NSLDS Reports and the new NSLDS Reports for Schools Guide. This resource provides detailed information to help school users better understand the reports that are available, the various report formats, and how to request each type of report.
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July 25, 2022 Electronic Announcement—Announces the launch of the website and provides information about NSLDS enrollment functionality.
User Resources
We will continue to update NSLDS user resources, including user guides and documentation. For a period of time, some resources will contain images and instructions that do not correspond to the updated website. However, in most cases users may continue to refer to the guide or reference until an updated version is available because the resource describes an existing process that has not changed. Please contact the NSLDS Customer Support Center using the contact information below if you have questions about a particular user resource.
Training Videos
As a reminder, a library of brief training videos for NSLDS Professional Access users is available on the FSA Training Center. Each narrated walk-through focuses on frequently-used functionality and provides users with a high-level review of the website’s key features. To view the complete list of topics and to access the training videos, log into the FSA Training Center, choose “Systems Training” from the main menu bar, and then select “NSLDS Training.”
Contact Information
If you have questions, please contact the NSLDS Customer Support Center at 1-800-999-8219 or nslds@ed.gov.