Federal Student Aid (FSA) has become aware of an issue that prevents certain users from being able to submit a correction to their Free Application for Federal Student Aid (FASFA®) form using fafsa.gov. This happens when a user is attempting to change the dependency status to independent and the student’s parents used the IRS Data Retrieval Tool (DRT) in a previous transaction.
Users who encounter this issue have two workaround options:
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Contact their Financial Aid Administrator (FAA) and request the FAA submit the necessary correction, or
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Call the Federal Student Aid Information Center at 1-800-4FED-AID (1-800-433-3243) and request a paper Student Aid Report (SAR). Once the SAR is received, they can make the correction on the paper SAR and submit it for processing.
We are currently working on a solution for this issue and will update the community once a fix has been implemented.