To comply with an important federal mandate to improve email and web security, the latest version of Student Aid Internet Gateway (SAIG) software—EDconnect or TDClient—must be installed by all users. As we have previously described in multiple Electronic Announcements, the deadline to upgrade is Feb. 20, 2022.
After Feb. 20, older versions of EDconnect and TDClient will no longer connect to the SAIG and cannot be used to send/receive transmissions.
Important
To avoid losing access to the SAIG, all users must complete their upgrades by Feb. 20 to EDconnect 8.5.0 or to the current version of TDClient. In addition, a required security patch is available for EDconnect and must also be installed by Feb. 20. EDconnect users should refer to the Jan. 12, 2022 Electronic Announcement for further details about the EDconnect 8.5.1 security patch.
All required software is available for download on the Software and Other Tools page of the Knowledge Center website.
We greatly appreciate the work of TDClient users who have completed their upgrades. No further action is needed by these users.
General Reminders for EDconnect Users
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EDconnect 8.5.0 must be used with the Windows 10 or Windows Server 2012 operating systems or higher. EDconnect 8.5.0 software is not supported on Windows 7, Windows 8, Windows Vista, Windows Server 2003, or Windows 2008. If a compatible operating system is not yet being used by the school, immediate attention is needed to upgrade to an operating system that will support the updated software.
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Some users who have installed EDconnect 8.5.0 have reported technical issues which may be related to the user’s local system configuration. If needed, please contact CPS/SAIG Technical Support for assistance with addressing these issues.
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Refer to the Dec. 16, 2021 Electronic Announcement for information about several known EDconnect 8.5.0 issues and workarounds.
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EDconnect 8.5.0 must be installed on your machine prior to installing the EDconnect 8.5.1 security patch.
We appreciate the attention of all SAIG users to this critical software upgrade.
Contact Information
If you have questions about the EDconnect or TDClient software, please contact CPS/SAIG Technical Support at 1-800-330-5947 or by email at CPSSAIG@ed.gov.