Our federal offices and most of our Federal Student Aid processors and contact centers will be closed on Friday, Dec. 24, 2021 (the day before Christmas Day), to observe the Christmas Day federal holiday and again on Friday, Dec. 31, 2021 (the day before New Year’s Day), to observe the New Year’s Day federal holiday. Some contact centers will also have additional closures during the holiday period. See below for additional information.
Closures or Modified Hours on Thursday, Dec. 23, 2021
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FedLoan Servicing (PHEAA) – Will be closed at 2 p.m. Eastern time (ET).
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OSLA Servicing
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School Relations Center (including COD and FSA Partner Connect) – Will be closed at 3 p.m. ET.
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Student Loan Support Center – Will be closed at 3 p.m. ET.
Open or Modified Hours on Christmas Eve, Friday, Dec. 24, 2021
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HESC/Edfinancial
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Navient
Closures or Modified Hours on Monday, Dec. 27, 2021
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HESC/Edfinancial
Closures or Modified Hours on Thursday, Dec. 30, 2021
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FedLoan Servicing (PHEAA) – Will be closed at 5 p.m. ET.
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School Relations Center (including COD and FSA Partner Connect) – Will be closed at 3 p.m. ET.
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Student Loan Support Center – Will be closed at 3 p.m. ET.
Open or Modified Hours on New Year's Eve, Friday, Dec. 31, 2021
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ECSI Federal Perkins Loan Servicer – Will be closed at 5 p.m. ET.
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Federal Student Aid Information Center – Will be closed at 5 p.m. ET.
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Granite State – GSMR – Will be closed at 3 p.m. ET.
Closures or Modified Hours on Monday, Jan. 3, 2022
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ECSI Federal Perkins Loan Servicer
CPS
The Central Processing System (CPS) will accept data on Friday, Dec. 24, 2021, and Friday, Dec. 31, 2021, but will not process data or send Institutional Student Information Records (ISIRs) until Monday, Dec. 27, 2021 (for data received on the 24th) and Jan. 3, 2022 (for data received on the 31st).
COD System
The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Friday, Dec. 24, 2021, and Friday, Dec. 31, 2021, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Monday, Dec. 27, 2021 (for data received on the 24th) and Jan. 3, 2022 (for data received on the 31st).
Websites
All Federal Student Aid websites will remain operational on the holidays.
Contact Information
Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website:
Service Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-schools
Service Center for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students
Loan Servicing Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-schools
Loan Servicing Centers for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-students