(GENERAL-21-76) Thanksgiving Day Federal Holiday Processing and Customer Service Hours

Author
Federal Student Aid
Electronic Announcement ID
GENERAL-21-76
Subject
Thanksgiving Day Federal Holiday Processing and Customer Service Hours

Our federal offices and our Title IV processors and contact centers will be closed on Thursday, Nov. 25, 2021, to observe the Thanksgiving Day federal holiday. In addition, some of the Title IV processors and contact centers will have additional closures on the days surrounding the holiday. See below for additional information.

Federal Student Aid Customer Service and Processing Centers Additional Closures Surrounding Thanksgiving Day

  • Navient – Will be closed at 5 p.m. Eastern time (ET).

  • School Relations Center (including COD and FSA Partner Connect) – Will be closed at 3 p.m. ET.

  • Student Loan Support Center – Will be closed at 3 p.m. ET.

  • CPS/SAIG Technical Support

  • ECSI Federal Perkins Loan Servicer

  • Federal Student Aid Information Center

  • FedLoan Servicing (PHEAA)

  • Granite State – GSMR

  • HESC/Edfinancial

  • MOHELA

  • Navient – Will be closed at 5 p.m. ET.

  • Nelnet Loan Servicing Center for Schools

  • NSLDS Customer Service

  • OSLA Servicing

CPS

The Central Processing System (CPS) will accept data on Thursday, Nov. 25, 2021, and Friday, Nov. 26, 2021, but will not process data or send Institutional Student Information Records (ISIRs) until Monday, Nov. 29, 2021.

COD System

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Thursday, Nov. 25, 2021, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Friday, Nov. 26, 2021.

Websites

All Federal Student Aid websites will remain operational on the holiday.

Contact Information

Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website: