(GENERAL-21-72) Veterans Day Federal Holiday Processing and Customer Service Hours

Author
Federal Student Aid
Electronic Announcement ID
GENERAL-21-72
Subject
Veterans Day Federal Holiday Processing and Customer Service Hours

Our federal offices as well as some of our Federal Student Aid processors and contact centers will be closed on Thursday, Nov. 11, 2021, to observe the Veterans Day federal holiday. See below for additional information.

  • ECSI Federal Perkins Loan Service

  • Granite State - GSMR

  • Great Lakes Educational Loan Services, Inc.

  • MOHELA

  • Navient

  • Nelnet

  • Nelnet Total and Permanent Disability Servicer

  • OSLA Servicing

CPS

The Central Processing System (CPS) will accept data on Thursday, Nov. 11, 2021, but will not process data or send Institutional Student Information Records (ISIRs) until Friday, Nov. 12, 2021.

COD System

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Thursday, Nov 11, 2021, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Friday, Nov. 12, 2021.

Websites

All Federal Student Aid websites will remain operational on the holiday.

Contact Information

Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website:

Service Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-schools

Service Center for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students

Loan Servicing Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-schools

Loan Servicing Centers for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-students