As we have informed Student Aid Internet Gateway (SAIG) users in multiple Electronic Announcements, an EDconnect or TDClient software upgrade is necessary to comply with an important federal mandate to improve email and web security. Our last communication reminded users of the Oct. 23, 2021 deadline to complete this upgrade.
Important
We are extending the Oct. 23, 2021 software upgrade deadline to allow users more time to install EDconnect 8.5. We will provide a new date in the near future.
Additional Information
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Some users who have installed EDconnect 8.5 have reported technical issues which may be related to the user’s local system configuration. If needed, please contact CPS/SAIG Technical Support for assistance with addressing these issues.
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It is important to note that EDconnect 8.5 must be used with the Windows 10 or Windows Server 2012 operating systems or higher. EDconnect 8.5 software will not run with Windows 7, Windows 8, Windows Vista, Windows Server 2003, or Windows 2008. If a compatible operating system is not yet being used by the school, immediate attention is needed to upgrade to an operating system that will support the updated software.
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We greatly appreciate the work of the vast majority of TDClient users who have completed their upgrades. As a reminder, the current version of TDClient is available for download on the Software and Other Tools page of the Knowledge Center website, along with updated user documentation.
Contact Information
If you have questions about the EDconnect or TDClient software, please contact CPS/SAIG Technical Support at 1-800-330-5947 or by email at CPSSAIG@ed.gov.