(GENERAL-21-62) Columbus Day Federal Holiday Processing and Customer Service Hours

Federal Student Aid
Electronic Announcement ID
Columbus Day Federal Holiday Processing and Customer Service Hours

Our federal offices as well as some of our Federal Student Aid processors and contact centers will be closed on Monday, Oct. 11, 2021, to observe the Columbus Day federal holiday. See below for additional information.

  • ECSI Federal Perkins Loan Servicer

  • HESC/Edfinancial

  • Granite State - GSMR

  • Great Lakes Educational Loan Services, Inc.


  • Navient

  • Nelnet

  • NSLDS Customer Service


The Central Processing System (CPS) will accept data on Monday, Oct. 11, 2021, but will not process data or send Institutional Student Information Records (ISIRs) until Tuesday, Oct. 12, 2021.

COD System

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, Oct. 11, 2021, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, Oct. 12, 2021.


All Federal Student Aid websites will remain operational on the holiday.

Contact Information

Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website:

Service Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-schools

Service Center for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students

Loan Servicing Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-schools

Loan Servicing Centers for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-students

Last Modified: 10/05/2021