(GENERAL-21-60) Reminder: Mandatory SAIG Software Upgrade by Oct. 23, 2021 to Maintain Access to the SAIG

Federal Student Aid
Electronic Announcement ID
Reminder: Mandatory SAIG Software Upgrade by Oct. 23, 2021 to Maintain Access to the SAIG

As a reminder, to comply with an important federal mandate to improve email and web security, a new version of Student Aid Internet Gateway (SAIG) software—EDconnect or TDClient—must be installed by all users. As we described in a Sept. 10, 2021 Electronic Announcement, the deadline to upgrade is Oct. 23, 2021.

After Oct. 23, 2021, older versions of EDconnect and TDClient will no longer connect to the SAIG and cannot be used to send/receive transmissions.

To avoid losing access to the SAIG, all users must complete their upgrades by Oct. 23 to EDconnect 8.5 or to the current version of TDClient, both available for download on the Software and Other Tools page of the Knowledge Center website, along with updated user documentation.

Note: As described in previous communications, the updated EDconnect 8.5 software will not run with Windows 7, Windows 8, Windows Vista, Windows Server 2003, or Windows 2008. These operating systems will no longer be supported by SAIG applications. EDconnect 8.5 must be used with the Windows 10 or Windows Server 2012 operating systems or higher. If a Windows 10 or Windows Server 2012 operating system or higher is not yet being used by the school, immediate attention is needed to upgrade to an operating system that will support the updated software.

EDconnect 8.5 Issues and Workarounds

Below are several issues that EDconnect 8.5 users have reported, followed by the corresponding workaround:

  • Users report references to EDconnect 8.0 and 8.1 in the EDconnect 8.5 install wizard.

    Workaround: Disregard references to 8.0 and 8.1 in the install wizard and proceed with the installation of EDconnect 8.5.

  • Users receive the following message when using the existing EDconnect shortcut: "The ordinal 9 could not be located in the dynamic link library C:\Program Files (x86)\EDconn8.exe."

    Workaround: To avoid receiving the error, use the new EDconnect shortcut and delete the previous one. The previous EDconnect shortcut is attempting to open the old version of EDconnect.

  • Users cannot change the receive and/or send directory paths using the ‘Browse’ function in the upgraded EDconnect 8.5 application menu ‘Security: View > User Properties > Directories’ tab.

    Workaround: Manually type in the desired send/receive file path into the directory file path field and avoid using the browse feature. Sample file path formats: "C:\EDconnect\Receive"; "C:\EDconnect\Send"; “C:\Temp\Receive”; “C:\MyDirectory\Send”.

We appreciate the attention of SAIG users to this critical software upgrade.

Contact Information

If you have questions about the EDconnect or TDClient software, please contact CPS/SAIG Technical Support at 1-800-330-5947 or by email at CPSSAIG@ed.gov.