The Access and Identity Management System (AIMS) provides the authentication (login) process for many Federal Student Aid systems, including the Common Origination and Disbursement (COD) website, Electronic Cohort Default Rate Appeals (eCDR Appeals), FAA Access to CPS Online, FSA Partner Connect, National Student Loan Data System (NSLDS®) Professional Access, Student Aid Internet Gateway (SAIG) Enrollment, and the EDconnect software.
We would like to remind users of these systems of the time frame by which system access is disabled or deactivated after a period of inactivity:
If a user does not access a specific system for 90 calendar days, we will disable the user’s access to that system. The number of days of inactivity is unique to each system the user is authorized to access.
After 365 calendar days of inactivity in a specific system, the user’s access will be permanently deactivated.
FSA Partner Connect, launched in March 2021, is the newest system to use AIMS for authentication. If you are an FSA Partner Connect user and are new to the process, we recommend that you pay careful attention to the requirements described above.
A monthly report is available to assist Primary Destination Point Administrators (DPAs) with monitoring the activity status of all institutional users in the Primary DPA’s portfolio. Please note that a user’s FSA Partner Connect activity status is not included on this report.
For a complete description of these AIMS access requirements, including how to restore access and a description of the monthly report for Primary DPAs, refer to our May 17, 2019 Electronic Announcement.
If you have questions about how to reinstate system access after 90 days of inactivity, contact the customer service center for the specific system or website you need to access. Contact information is available on FSA Partner Connect’s FSA Customer Service Center page or is provided on the specific website.
If you have questions about how to re-enroll for system access after 365 days of inactivity, contact your institution’s Primary DPA for assistance.
If you are a Primary DPA with SAIG enrollment questions, contact CPS/SAIG Technical Support at 1-800-330-5947 or by email at CPSSAIG@ed.gov.
For access and enrollment questions specific to FSA Partner Connect, complete the Customer Support form in the FSA Partner Connect Help Center or call the School Relations Center at 1-800-848-0978.
For access and enrollment questions specific to eCDR Appeals, contact the Default Management Hotline at 202-377-4259 or by email at email@example.com.