Memorial Day Federal Holiday Processing and Customer Service Hours (EA ID: GENERAL-21-33)

Author
Federal Student Aid
Subject
Memorial Day Federal Holiday Processing and Customer Service Hours (EA ID: GENERAL-21-33)

Our federal offices as well as our Title IV processors and contact centers will be closed on Monday, May 31, 2021 to observe the Memorial Day federal holiday. See below for additional information.

Federal Student Aid Customer Service and Processing Centers

All Federal Student Aid contact centers will be closed on Monday, May 31, 2021.

CPS

The Central Processing System (CPS) will accept data on Monday, May 31, 2021, but will not process data or send Institutional Student Information Records (ISIRs) until Tuesday, June 1, 2021.

COD System

The Common Origination and Disbursement (COD) System will accept and process data from schools and send back responses/acknowledgments on Monday, May 31, 2021, but schools will not be able to receive any federal funds on that day. Requests for changes in funding levels and for funds will not be processed until Tuesday, June 1, 2021.

Websites

All Federal Student Aid websites will remain operational on the holiday.

Contact Information

Contact information for each Federal Student Aid customer service and processing center is available on the following pages on the FSA Partner Connect website:

Service Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-schools

Service Center for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students

Loan Servicing Centers for Schools: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-schools

Loan Servicing Centers for Students: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/loan-servicing-centers-for-students