On March 28, 2021, we launched FSA Partner Connect with the overarching goals of providing improved experiences for customers in accessing data pertinent to their school or organization, information contained in the Federal Student Aid (FSA) Handbook, and guidance published and maintained in the Knowledge Center. At this time, we are pleased to announce the implementation of three customer-focused updates to the FSA Partner Connect website.
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We have updated the internal formatting parameters of Partner Connect to present content in an improved way when a customer uses a computer’s browser print function to print webpage content. Previously, the content that printed on each page was limited to one paragraph. Now, a full page of content will print before moving to the next page.
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We have implemented functionality to support publication of the digital version of new volumes of the 2021-2022 FSA Handbook. We expect to publish the digital version of Volume 1 of the 2021-2022 FSA Handbook in May 2021. Until that time, the PDF version of Volume 1 is available on the Knowledge Center. We also are working to improve a customer’s ability to print digital FSA Handbook content; in the meantime, FSA Handbook PDFs should be used for printing purposes.
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We have changed the Quick Link on the FSA Partner Connect home page and Partner Dashboard from SAIG Portal to SAIG Enrollment. Users will be able to click on this link and get to fsawebenroll.ed.gov.
A comprehensive set of training resources about FSA Partner Connect, including webinars, tutorials, and quick reference job aids, is available on the Federal Student Aid E-Training website. Refer to the March 11, 2021 Training Announcement for details about how to access the training resources, including how to create a username and password for Federal Student Aid E-Training if you do not already have one. After logging in, select “Training Courses” from the main menu bar, then “FSA Partner Connect” from the drop-down menu.
The Partner Experience Council includes over 350 individuals representing schools, servicers, and state agencies that provide services related to federal student aid and provides FSA with direct, continuous feedback from our partners in the field. Members share their knowledge and insight by participating in optional user engagement and research activities such as surveys, interviews, usability sessions, and focus groups. In addition, members provide feedback on and test new features before deployment. FSA seeks additional council members on an annual basis in conjunction with the FSA Training Conference.
If you have questions or would like to provide feedback about FSA Partner Connect, complete the Customer Support form at fsapartners.ed.gov or call the School Relations Center at 1-800-848-0978.