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(Direct Loans) Subject: Public Service Loan Forgiveness (PSLF) Help Tool Now Available

Posted Date:December 12, 2018

Author: Federal Student Aid

Subject: Public Service Loan Forgiveness (PSLF) Help Tool Now Available

We are pleased to announce the availability of a Public Service Loan Forgiveness (PSLF) Help Tool at We moved the tool into production on Sunday, Dec. 9, 2018 and validated the tool’s functioning over the past two days.

The PSLF Help Tool will

  • help borrowers understand more about the PSLF Program and what is needed to participate and possibly have their loans forgiven;

  • help borrowers assess whether their employer qualifies for PSLF;

  • help borrowers assess whether their loans qualify for PSLF;

  • help borrowers decide which PSLF form to submit; and

  • use the information we have about borrowers’ federal student loans to explain other actions borrowers should or must take if they want to receive PSLF.

At this time, the PSLF Help Tool will not allow a borrower or a borrower’s employer to electronically sign the forms that the tool will generate for the borrower. Therefore, to complete the PSLF Help Tool process, the borrower will need to print the PDF document that the tool generates, sign it, have the employer sign it, and then submit the form to FedLoan Servicing as instructed on the printed PDF document.

The following three resources are available to assist a borrower who uses the PSLF Help Tool:

Contact Information

We appreciate the financial aid community’s support as we implement the PSLF Help Tool.

If borrowers have questions about the PSLF Help Tool that are not addressed through the resources provided above, direct them to contact our PSLF servicer, FedLoan Servicing, at 1-855-265-4038 from 8 a.m.–9 p.m. Eastern time, Monday through Friday.

Last Modified: 12/11/2018