Posted Date:August 16, 2016
| Author: | Lisa DiCarlo, Director, Student Experience Group, Federal Student Aid |
Subject: Issue Alert: U.S. Department of Homeland Security (DHS) Match Issue Impacting CPS Processing This Week (Updated August 17, 2016)
Note: On August 17, 2016, we revised this Electronic Announcement to remove a sentence indicating that SAR/ISIR Comment Code 172 will identify reprocessed records. Records requiring a DHS match will be held until the technical issue is resolved and will be only processed once, rather than "reprocessed." SAR/ISIR Comment Code 172 is not applicable.
We are alerting all schools that the U.S. Department of Homeland Security (DHS) is experiencing a technical issue currently that is preventing it from providing the Central Processing System (CPS) with database match results. We do not have a definitive end time for the match outage at this time, but anticipate it to be resolved later this week.
The CPS was unable to process records on Monday, August 15, 2016, because of the DHS technical issue.
Records that require a DHS match:
Beginning on Tuesday, August 16, 2016, the CPS will bypass all DHS records that require DHS match results until the issue is resolved. Records from August 15 and after that require a DHS match will be held for future processing, until the technical issue is resolved.
Records that do not require a DHS match:
On August 16 records from August 15 will be processed by the CPS.
On August 17, all application and correction records that do not require a match result from DHS will be processed, and will continue to be processed daily until the DHS match bypass is removed. Note that Institutional Student Information Records (ISIR) files received on August 17 may be larger than usual.
Upon resolution of the technical issue, we will remove the bypass process for the DHS match, and the CPS will resume normal processing activities. At that time, we will process all records on hold that require DHS matching and send Student Aid Reports and ISIRs to applicants and schools as part of the day’s regular processing.
We recommend that you monitor the Information for Financial Aid Professionals (IFAP) Web site this week for additional electronic announcements about the resolution of this issue.
Contact Information
If you have any questions, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806) or by e-mail at CPSSAIG@ed.gov.