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(General) Subject: OUTAGE ALERT - G5 System Outage July 19-26, 2016, Impact to Federal Student Aid Processing and on Funds Availability for Title IV Programs

Posted Date:June 30, 2016

Author: Sue O'Flaherty, Service Director, Program Management, Federal Student Aid

Subject: OUTAGE ALERT - G5 System Outage July 19-26, 2016, Impact to Federal Student Aid Processing and on Funds Availability for Title IV Programs

During the period of July 19-26, 2016, the Department of Education (the Department) will perform extended system maintenance to its core systems, including G5. Please review the following information to determine how processing at your school will be affected.

G5 System Outage

From 9:00 P.M. (ET) on Tuesday, July 19, 2016 through 6:00 A.M. (ET) on Tuesday, July 26, 2016, the G5 Web site will not be available. Schools will not be able to draw down or return funds during this period for the following Title IV Programs:

  • Federal Pell Grant (Pell Grant)

  • Federal Supplemental Educational Opportunity Grant (FSEOG)

  • Federal Work-Study (FWS)

  • Teacher Education Assistance for College and Higher Education Grant (TEACH Grant)

  • William D. Ford Federal Direct Loan (Direct Loan)

  • Iraq and Afghanistan Service Grant

Note: In a May 5, 2016 Electronic Announcement, we reminded schools that the Direct Loan closeout deadline for the 2014-2015 Program Year is Friday, July 29, 2016. This is the last processing day of the program year, so all school data must be received and accepted by this date to be included in a school’s final Ending Cash Balance for the year. A school should consider the impact that the outage period may have on your school’s closeout process.

COD System Processing

From 9:00 P.M. (ET) on Tuesday, July 19, 2016 through 6:00 A.M. (ET) on Tuesday, July 26, 2016, the COD System will accept Pell Grant, TEACH Grant, Direct Loan, and Iraq and Afghanistan Service Grant records. However, after 9:00 A.M. (ET) on Tuesday, July 19, 2016, Current Funding Level (CFL) changes (as a result of actual disbursements) and funding will not be processed by G5 until July 26, 2016.

All actual disbursements with a disbursement date from July 19, 2016 through July 26, 2016 must be received by the COD System no later than 9:00 A.M. (ET) on Tuesday, July 19, 2016 and subsequently accepted by the COD System in order to generate the appropriate funding level increase prior to the outage. Disbursements submitted by the deadline but not subsequently accepted, disbursements submitted after the deadline, and disbursements with a disbursement date after July 26, 2016 will be processed and funded after G5 re-opens.

Contact Information

We appreciate your patience and understanding as we complete the required activities during the upcoming period. If you have any questions about this announcement, contact one of the following help desks:

  • For questions related to G5, contact the G5 Hotline at 888/336-8930. You may also e-mail edcaps.user@ed.gov.

  • For questions related to the Campus-Based Programs, contact the Campus-Based Call Center at 877/801-7168. You may also e-mail CBFOB@ed.gov.

  • For questions related to the COD System, contact the COD School Relations Center at 800/474-7268 for Grants or 800/848-0978 for Direct Loans. You may also e-mail CODSupport@ed.gov.

Last Modified: 06/29/2016