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(Application Processing) Subject: Issue Alert - Means-Tested Benefits Questions Not Correcting to Blank When Using FAA Access to CPS Online

Posted Date:January 28, 2016

Author: Lisa DiCarlo, Director, Student Experience Group, Federal Student Aid

Subject: Issue Alert - Means-Tested Benefits Questions Not Correcting to Blank When Using FAA Access to CPS Online

We recently discovered an issue with the FAA Access to CPS Online (FAA Access) Web site that is preventing corrections of student and parent means-tested benefits questions to blank from being retained and submitted for processing. This issue is occurring for both 2015-2016 and 2016-2017 corrections entered on the FAA Access site.

Background

The FAA Access Web site enables you to correct the means-tested benefits questions for the student (questions 97-101) and parents (questions 75-79) to 1-Yes or blank (by selecting the Correct to Blank checkbox) for 2015-2016 and 2016-2017 records.

Currently, if you correct one of the student’s or parents’ means-tested benefits questions from 1-Yes to blank for a student record in FAA Access and submit the correction, the site does not capture the update to blank correctly. As a result, the student’s new transaction is processed with the means-tested benefit value you corrected still set to 1-Yes.

Workaround

We are currently researching this issue and will post a follow-up electronic announcement when it is resolved in FAA Access. Until then, we recommend one of the following workarounds:

  • Submit a correction to an earlier transaction for the student on FAA Access that has a blank value for the means-tested benefit question, if it exists; this will generate a new transaction that carries forward the blank value.
  • Request that the student or parent submit the correction using FAFSA on the Web or by correcting the paper Student Aid Report (SAR).
  • Use your school’s third-party software, if available, to submit the correction.

Contact Information

If you have any questions, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806) or by e-mail at CPSSAIG@ed.gov.

You can also post questions to FSATECH. FSATECH is an electronic mailing list for technical questions about Federal Student Aid systems, software, and mainframe products. For more information on subscribing to FSATECH, go to: http://www.ed.gov/offices/OSFAP/services/fsatechsubscribe.html.