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(Application Processing) Subject: Issue Alert - Federal School Code Search Generating Error Messages on FAFSA on the Web

Posted Date:January 19, 2016

Author: Lisa DiCarlo, Director, Student Experience Group, Federal Student Aid

Subject: Issue Alert - Federal School Code Search Generating Error Messages on FAFSA on the Web

We have identified an issue with Federal School Code search functionality on the FAFSA on the Web site that is causing inactive school codes to display in search results.

This issue impacts any student and/or parent who performs a Federal School Code search using the school’s state, city, or name as the search criteria if that school had a Federal School Code that is now inactive.

Background

Applicants who select an inactive Federal School Code that has been cross-referenced to an active Federal School Code are able to submit the Free Application for Federal Student Aid (FAFSA&reg). The Central Processing System replaces the inactive code with the cross-referenced code and sends the resulting ISIR to the active Federal School Code.

In some cases, users who select an inactive school code encounter an error that prevents submission of the application. This occurs if the inactive school code has not been cross-referenced to an active Federal School Code.

Workaround

Applicants who encounter an error must remove the inactive code and replace it with an active code. Applicants should refer to the school’s Web site to find the correct school code, or contact the school’s financial aid office for assistance.

Federal Student Aid expects this issue to be fixed on January 24, 2016. We apologize for the inconvenience this is causing some students and schools.

Contact Information

If you have any questions, contact CPS/SAIG Technical Support at 800/330-5947 (TDD/TTY 800/511-5806) or by e-mail at CPSSAIG@ed.gov.

If your students have any questions, ask them to contact the Federal Student Aid Information Center at 800/4-FEDAID (800/433-3243) or by e-mail at FederalStudentAidCustomerService@ed.gov. TDD/TTY service is also available at 800/730-8913.

You can also post questions to FSATECH. FSATECH is an electronic mailing list for technical questions about Federal Student Aid systems, software, and mainframe products. For more information on subscribing to FSATECH, go to: http://www.ed.gov/offices/OSFAP/services/fsatechsubscribe.html.

Last Modified: 01/18/2016