Maintained for Historical Purposes

This resource is being maintained for historical purposes only and is not currently applicable.

(Loans) Subject: Loan Servicing and Collection Information - Frequently Asked Questions Now Available

Posted Date:November 3, 2015

Author: William Leith, Chief Business Operations Officer, Federal Student Aid

Subject: Loan Servicing and Collection Information - Frequently Asked Questions Now Available

Federal Student Aid appreciates the important work members of the community do in assisting federal student loan borrowers with servicing and collection information. To support these ongoing efforts, we are developing an area within the Information for Financial Aid Professionals (IFAP) Web site where we will consolidate links to key loan servicing and collection resources. We anticipate launching the new Loan Servicing and Collection Information page by January 2016.

While we develop the new page, we want to make one resource available now. That resource is a set of Frequently Asked Questions (FAQs) addressing servicing and collection issues that commonly arise when counseling federal student loan borrowers. We appreciate the assistance of representative consumer advocates and counselors who submitted the FAQs to us over the past year. Our intention is for the FAQs to be used by all members of the community, as we are all advocates for and counselors to this unique group of consumers. Going forward, we will update the FAQs as needed and inform the community when we do so.

  • The “Frequently Asked Questions for Consumer Advocates and Counselors” PDF document is available at .

  • You can also access the PDF document from the IFAP Home page at Once on the page, scroll to the bottom and locate the orange “Loan Servicing and Collection” heading on the right side. Under the heading, click on the “FAQs” link.

As we develop our new Loan Servicing and Collection Information page, we will reach out to various representatives within the community for input. We will seek suggestions for additional FAQs to address and resources to include on the forthcoming page. Thank you for your support of this important initiative.

Last Modified: 11/02/2015