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(General) Subject: Christmas Day, Day after Christmas Day, and New Year's Day Federal Holiday Processing and Customer Service Hours

Posted Date:December 18, 2014

Author: Jana Hernandes, Service Director, Operations, Federal Student Aid

Subject: Christmas Day, Day after Christmas Day, and New Year's Day Federal Holiday Processing and Customer Service Hours

Our federal offices as well as our Title IV processors and contact centers will be closed on Thursday, December 25, 2014 to observe the Christmas Day federal holiday as well as on Thursday, January 1, 2015 to observe the New Year’s Day federal holiday. In addition, by Executive Order, our federal offices will be closed on Friday, December 26, 2014, the day after Christmas Day. Some of our Title IV processors and contact centers will have additional closures during the holiday period. See the attachment for the various centers’ operation status during the holiday period.